Note: The job is a remote job and is open to candidates in USA. Omnidian is a tech-enabled service company providing performance assurance for distributed solar and energy storage industries. The Technical Operations Manager will serve as the primary technical contact for assigned commercial clients, supporting asset performance, field coordination, battery storage operations, reporting, and continuous improvement initiatives.
Responsibilities
- Serve as the primary technical point of contact for assigned clients in a portfolio of about 250-350 MW of distributed solar assets
- Review service visit reports before they are presented to clients and participate in weekly client check-in calls to provide on-the-spot technical expertise
- Cultivate strong relationships with clients, field service partners, internal team members, and other asset stakeholders
- Investigate issues using site monitoring platforms, and initiate activities to improve asset performance
- Create, manage, and oversee tickets for planned and unplanned service activities
- Coordinate and manage service activities with field service partners
- Support onsite service technicians during service work and check-out calls
- Collaborate with external engineering firms for retrofits, repowering, and redesigns
- Own the technical aspect of our Commercial BESS (Battery Energy Storage System) program, including sales support, pricing proposals, scope development, contract review, and operational implementation
- Contribute to the development and updates of Omnidian’s Standard Operating Procedures (SOPs) and QA/QC program
- Participate in initiatives supporting sales and product development
Skills
- You thrive at managing multiple priorities and making independent decisions
- You exercise sound judgment and escalate issues appropriately
- You are highly organized, process-driven, and detail-oriented
- You embrace learning new skills and adapting to evolving business needs
- You excel in high-pressure situations and can de-escalate tensions effectively
- You communicate clearly and professionally in both written and verbal forms
- Typically 3+ yrs of hands-on experience as a solar technician, installer, OEM field service engineer, or similar role, with at least 2 of those years in Commercial Solar
- Hands-on experience should include 1000V+ DC systems, 3-phase AC interconnections, and advanced system diagnostics for projects exceeding 500kW
- Typically 4+ years of professional experience in the solar energy industry, or equivalent demonstrated scope, showcasing a history of leadership in account management, asset management, operations and maintenance, or field service coordination
- Familiarity with energy storage technologies
- Experience with solar monitoring DAS platforms and interpreting system design drawings
- Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), G Suite (Gmail, Calendar, Drive, Sheets) and CRM systems (Salesforce, Zendesk, etc)
- Experienced with CRM systems
- Deep technical knowledge of commercial battery energy storage systems
- NABCEP certification(s)
- Experience in Salesforce
Benefits
- Remote work arrangement
- We mentor and invest in our employees and prioritize them for future opportunities.
- Opportunities for career growth and advancement
Company Overview
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