Note: The job is a remote job and is open to candidates in USA. Itron is innovating new ways for utilities and cities to manage energy and water. We are seeking a Technical Implementation Consultant to lead the technical work required to successfully deploy our SaaS platform for enterprise utility customers, ensuring secure, scalable, and repeatable implementations.
Responsibilities
- Lead the technical implementation workstream for enterprise customer deployments from kickoff through go-live, demonstrating accountability for delivery quality and outcomes
- Conduct technical discovery related to customer environments, identity systems, integrations, data sources, and deployment requirements
- Translate business and implementation requirements into scalable, customer-centric technical configuration and deployment plans
- Define, document, and manage technical design decisions aligned with platform standards and long-term maintainability
- Partner collaboratively with Customer Success and Implementation teams to ensure technical execution aligns with the overall rollout strategy
- Track and document technical implementation activities to support transparency, knowledge sharing, and repeatability
- Lead configuration and troubleshooting of single sign-on (SSO) and user provisioning using SAML, OIDC, and related technologies
- Configure tenant setup, authentication flows, role mappings, and access controls to meet enterprise security requirements
- Collaborate authentically with customer IT and security teams to validate connectivity, certificates, claims mapping, and identity architecture
- Support enterprise security readiness reviews and document final configurations for long-term operational success
- Scope, design, and configure integrations with upstream and downstream customer systems
- Lead validation of APIs, file-based integrations, middleware workflows, and data exchange patterns
- Troubleshoot and resolve integration issues during implementation and testing with a calm, solutions-oriented approach
- Partner with Support and Engineering on complex requirements, defects, or product gaps
- Establish innovative, repeatable integration patterns and best practices across implementations
- Lead planning and execution of data migrations, imports, and configuration deployments
- Validate source data quality, mappings, transformations, and readiness for import
- Configure customer environments including templates, workflows, forms, users, permissions, and solution settings
- Perform technical validation prior to customer UAT and go-live to ensure reliability and scalability
- Ensure customer-specific configurations align with platform standards while supporting flexibility where needed
- Support technical test planning for SSO, integrations, data loads, and environment configuration
- Execute or coordinate technical validation during customer UAT
- Identify and communicate technical risks, dependencies, and blockers impacting launch readiness
- Support technical cutover planning and ensure clean handoff to Support and Customer Success teams
- Identify recurring implementation challenges and convert them into reusable tools, templates, and standard approaches
- Define and evolve standard patterns for integrations, data loads, SSO configuration, and environment setup
- Collaborate with Product and Engineering to shape implementation tooling and platform enhancements
- Create documentation and technical accelerators that reduce manual effort and improve implementation velocity
- Recommend product improvements that enhance scalability, reliability, and customer experience
Skills
- 2+ years of experience in solutions consulting, implementation consulting, solutions architecture, or technical deployment roles within enterprise SaaS
- Proven experience leading technical workstreams for enterprise software implementations
- Hands‑on experience with SSO technologies such as SAML, OIDC, and SCIM
- Experience with APIs, integration patterns, and data migration or import processes
- Ability to translate customer requirements into scalable, supportable technical configurations
- Strong troubleshooting skills across authentication, integrations, and environment setup
- Ability to collaborate effectively with customer IT teams, internal Engineering partners, and cross‑functional stakeholders
- Strong written and verbal communication skills, with the ability to build confidence and trust
- Experience implementing software for utility, energy, industrial, or regulated enterprise customers
- Familiarity with mobile and web applications used in field or operational environments
- Experience with enterprise identity providers such as Microsoft Entra ID (Azure AD), Okta, or similar platforms
- Experience with configuration‑heavy SaaS applications, workflow tools, or operational platforms
- Background in technical architecture, enterprise deployments, or customer‑facing solutions engineering
- Experience with reporting or dashboards using Power BI or similar tools
Benefits
- Financial, social, health and wellbeing programs
- Paid vacation
- 401k matching
- Employee stock purchase program
- Hybrid work schedule
Company Overview
Company H1B Sponsorship