Note: The job is a remote job and is open to candidates in USA. Russell Tobin is partnering with a leading AI technology company to hire a Technical Enablement Systems Administrator – Demo Infrastructure. The role owns the administration, configuration, access management, integrations, troubleshooting, and automation of customer-facing demo environments, while partnering with go-to-market teams to improve scalability and reliability.
Responsibilities
- Own day-to-day administration of a customer-facing demo environment, including users, seats, feature settings, permissions, and organization configuration
- Manage user access, provisioning, and deprovisioning requests
- Troubleshoot access, configuration, integration, and demo-environment issues with a high sense of urgency
- Maintain demo features, connectors, integrations, and related functionality to ensure environments are consistently ready for customer-facing use
- Develop scripts and API-based automation to streamline provisioning and repetitive administrative workflows
- Support administration and provisioning processes as the user population and go-to-market organization scale
- Identify opportunities to improve the reliability, scalability, and usability of existing demo environments
- Propose and help build improved approaches to demo infrastructure and environment management
- Partner closely with Sales, Sales Engineering, technical field teams, and other go-to-market stakeholders to understand requirements and prioritize improvements
- Translate business and field-team needs into practical technical environment changes
Skills
- • Hands-on experience administering SaaS, cloud-based, or enterprise organization environments
- • Experience with user provisioning, permissions, organization-level settings, SSO, identity providers, and access management
- • Strong scripting and API skills with the ability to automate administrative and provisioning workflows
- • Strong technical troubleshooting skills and the ability to diagnose and resolve user or environment issues quickly
- • Experience supporting internal users in a fast-paced technical environment
- • Ability to communicate clearly with both technical and non-technical stakeholders
- • Comfortable working directly with go-to-market teams and translating their needs into technical solutions
- • Ability to independently own an environment and proactively identify opportunities for improvement
- • Experience in demo engineering, sales engineering, technical enablement, solutions engineering, or a similar customer-facing technical function
- • Familiarity with leading generative AI or large language model products and platforms
- • Experience supporting a large or rapidly scaling sales organization
- • Experience designing or administering technical demo environments
- • Experience developing scalable provisioning and environment-management processes
Benefits
- Potential opportunity for conversion to a full-time role based on business needs and performance; conversion is not guaranteed.
- Comprehensive healthcare coverage (medical, dental, and vision plans) for eligible employees
- Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity) for eligible employees
- 401(k)-retirement savings for eligible employees
- Life & disability insurance for eligible employees
- An employee assistance program for eligible employees
- Legal support for eligible employees
- Auto, home insurance for eligible employees
- Pet insurance for eligible employees
- Employee discounts with preferred vendors for eligible employees
Company Overview
Company H1B Sponsorship