[Remote] Technical Customer Support Professional

Note: The job is a remote job and is open to candidates in USA. Trimble is hiring a Tier 3 Technical Support Analyst to provide advanced support for SketchUp software and investigate complex technical issues. The role partners with engineering and product development, advocates for customers, and improves support team training and documentation.

Responsibilities

• Deliver specialized Tier 3 technical support for SketchUp software products and complex entitlement systems
• Investigate, replicate, and validate high-impact technical bugs through rigorous testing environments
• Translate highly complex technical concepts into accessible, actionable guidance for cross-functional teams and clients
• Partner closely with engineering and product development teams to manage incident escalations and prioritize resolutions
• Mentor internal support teams, design technical training, and author comprehensive documentation for complex workarounds

Skills

• 3+ years of proven experience navigating advanced technical support environments or software workflows
• Demonstrated mastery of root cause analysis, software testing, and structured bug tracking within Jira or Confluence
• Foundational familiarity with the Systems Development Life Cycle (SDLC) and matrixed collaboration frameworks
• Outstanding verbal and written communication skills with a native ability to manage demanding situations with empathy and clarity
• Bachelor's degree in Computer Science, Arts and Sciences, or equivalent practical technology experience
• Practical familiarity with 3D modeling software, architectural design workflows, or 3D graphics processing via DirectX 12 and Metal
• Broad OS environment diagnostic skills across Windows, MacOS, iOS, Android, and Windows Server
• Lightweight programming knowledge or scripting experience in modern development languages

Benefits

• Bonus eligible
• Medical, Dental, Vision, Life, Disability
• Time off plans and retirement plans
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses
• Paid Parental Leave
• Employee Stock Purchase Plan

Company Overview

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. It was founded in 1978, and is headquartered in Westminster, Colorado, USA, with a workforce of 10001+ employees. Its website is https://www.trimble.com/.

Company H1B Sponsorship

Trimble Inc. has a track record of offering H1B sponsorships, with 51 in 2026, 62 in 2025, 61 in 2024, 43 in 2023, 52 in 2022, 51 in 2021, 34 in 2020. Please note that this does not guarantee sponsorship for this specific role.