Note: The job is a remote job and is open to candidates in USA. Brink’s Inc. is a global provider of cash and valuables management, digital retail solutions, and ATM managed services. The Technical Customer Support Analyst II provides post-sale technical support and resolves routine-to-moderately complex customer issues through incident management, troubleshooting, documentation, analysis, and coordination with stakeholders and technical teams.
Responsibilities
- Execute complex work tied to incident tickets, service requests, troubleshooting steps, and issue resolution, applying functional knowledge, analysis, and sound judgment
- Develop and maintain device setup, software deployment, access provisioning, and user support documentation to support reliable execution, reporting, and decision making
- Partner with stakeholders on root-cause notes, known-error articles, and support knowledge materials, clarifying requirements, timelines, and dependencies
- Prepare insights, recommendations, or action plans based on service-level metrics, ticket backlogs, and recurring issue trend analysis
- Improve performance and reduce risk by strengthening coordination with vendors, engineers, or infrastructure teams for escalated issues and related processes
Skills
- 2+ years of experience in post-sale technical support and customer issue resolution or a closely related field
- Experience managing deliverables, priorities, and stakeholder needs within a structured business environment
- Ability to communicate clearly, learn quickly, and deliver accurate work while balancing multiple priorities
- Bachelor's degree in Information Systems, Engineering, Business, or related field
- Technical Support
- Troubleshooting
- Incident Management
- Root Cause Analysis
- Data Analysis
- Advanced degree or relevant certification
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