Note: The job is a remote job and is open to candidates in USA. Commvault is a cyber resilience company that helps organizations protect, secure, and recover their data across workloads and clouds. The Technical Content Engineer will own cloud-native technical content, build and test working AWS examples, improve onboarding and trial activation, and collaborate with engineering, product, growth, and field teams.
Responsibilities
- Write and maintain the Clumio docs—getting-started paths, service-by-service protection guides, API and SDK references, restore and recovery runbooks—treating them as a product surface, not an archive
- Build the fastest possible path to first value: a builder should get their first S3 bucket, DynamoDB table, or RDS instance protected without opening a support ticket or booking a call
- Author deep technical guides on the workloads that define us—S3 at scale, Apache Iceberg and S3 Tables, DynamoDB, EC2/EBS, RDS/Aurora—including the hard parts: cost, scale, recovery time, and what happens when something goes wrong
- Own the technical narrative in AWS Marketplace listings, trial flows, and in-product onboarding copy
- Ship and maintain working example repositories: Terraform modules, CloudFormation and CDK templates, scripts, and sample integrations that builders can fork
- Test every workflow you document in a real AWS environment—validate the code, validate the permissions, validate the failure modes
- Build the hands-on lab and GameDay content used at AWS events, where builders break something and recover it themselves
- Produce short technical demos and walkthroughs—written, visual, or recorded—that show the product doing the thing rather than describing it
- Create content that ranks in search and—increasingly—gets retrieved and cited by AI assistants: specific mechanisms, worked examples, real numbers, and concrete scenarios rather than hedged feature claims
- Identify the questions builders are already asking about cloud data protection and answer them better than anyone else has
- Turn customer-scale reality into public proof: petabytes, object counts, recovery times, cost deltas
- Instrument and watch what your content does: activation rate, time to first backup, trial-to-paid conversion, docs-sourced signups, support deflection
- Bring friction back to engineering and product—when the docs have to apologize for the product, the product is the bug
- Partner with growth on onboarding experiments, and with field and partner teams so what you build for self-serve also arms sellers
- Builders reach first value in a trial without human help, and the activation curve shows it
- Docs and guides are a measurable source of qualified signups, not a cost center
- Every AWS service Clumio protects has a current, tested, copy-pasteable guide—and the example repos actually run
- When an engineer asks an AI assistant how to protect S3 at scale, our content is what it draws from
- Support tickets that used to be “how do I…” questions stop arriving, because the answer is already published
- Week 1: You run the trial yourself as a new user would, and write down every place you got stuck
- Day 30: You have shipped a rebuilt getting-started path and at least one tested example repo
- Day 90: You own the content roadmap, you have measurable movement on activation, and engineering comes to you before a feature ships—not after
Skills
- * 4+ years in a developer-facing technical role—technical writing, developer relations, solutions engineering, support engineering, or software engineering with a strong writing track record
- * You write code and you write prose, and you refuse to publish the second without validating the first
- * Working fluency in AWS: S3, IAM, DynamoDB, RDS, EC2, and the mental model of how a cloud team actually operates
- * Hands-on with infrastructure as code (Terraform, CloudFormation, or CDK), APIs, SDKs, and the command line
- * Docs-as-code fluency: Git, Markdown/MDX, PR-based review, and content that lives next to the product
- * The instinct of a teacher—you know where a reader will get confused before they do, and you write to that
- * Demonstrated technical content that shipped and moved something: writing samples and example repos required
- * Background in data protection, storage, data engineering, or lakehouse architectures (Iceberg, Parquet, S3 Tables)
- * Experience at a product-led company where docs were a growth channel with real targets attached
- * AWS certification, or a personal AWS account with a billing history that tells a story
- * Experience with docs analytics, search behavior, or optimizing content for AI retrieval
Benefits
- High income earning opportunities based on self-performance
- Employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Generous global benefits
- Remote work
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