Note: The job is a remote job and is open to candidates in USA. Blue Yonder is seeking a Technical Architect for their Merchandise Operations team. The role involves designing solutions tailored to client business needs, collaborating with various stakeholders, and delivering technical architecture and integration solutions.
Responsibilities
- Models positive interaction with other internal groups at Blue Yonder and acts as a key contact for technical and functional discussions as it relates to the Merch Ops product
- Provides oversight and mitigation to help manage escalations from Tier 1 / Tier 2 Blue Yonder customers
- Interacts directly with Blue Yonder’s Merch Ops customers to develop a strong relationship and a clear understanding of Merch Ops processes, functions, integrations, etc
- Demonstrates excellence in service delivery to maintain a high level of customer satisfaction (CSAT) and runs point in turning around customer situations to drive stabilization
- Acts as point of reference for end-to-end enterprise level solution knowledge related to business and data flow across entire supply chain suite (i.e. PMM, Merch Ops, SCPO, WMS, TMS, CatMan)
- Provides guidance on Root Cause Analysis process to help team reduce ongoing and repeat Incidents
- Proactively suggests and gets involved in organizational initiatives contributing to the global processes to achieve success for Blue Yonder, its associates, and customers
- Participates in management-led efforts to maintain high morale, low attrition, and collaboration globally and across internal functions
- Assists other team members with benchmarking and sizing exercises
- Conducts technical analysis sessions with clients and/or the project team to understand the functional and technical needs of the client and develops technical solutions to meet those needs
- Provides a variety of technical support to the project team; including quality assurance/design review, environment setup, software installation, configuration, operations consulting, troubleshooting, system testing, programming, etc
- Provides technical expertise on development projects
- Works with appropriate parties to ensure issues are resolved
- Works with Blue Yonder Management to provide timely, appropriate level of communication with respect to the work assigned
- Works with project team to understand and help to refine and define project technical requirements from technical specifications
- Diagnoses business and technical expectations on a project. Works with the appropriate parties to effectively estimate project timelines
Skills
- Bachelor's degree (or higher) in Computer Science or Engineering or other relevant discipline
- 5+ years of experience in implementing, designing, developing PMM or Merch Ops solution (or similar solution)
- In-depth knowledge of merchandising software solutions and technical architectures
- Required skills would include coding in PL/SQL, Oracle database skills, Linux batch scripting, Integration Build (API/JSON and Flat File), Batch schedule planning
- Knowledge of business processes in the Supply Chain Management discipline
- Experience understanding and integrating data between numerous Supply Chain and Merchandising applications
- Excellent computer skills with in-depth knowledge of operating systems, client/server technology, ERP systems, Integration, Cloud, Middleware technologies and applications
- Either NextGen/SaaS Technology skills (Azure, M&D, SaaS/DevOps Concepts, etc) – OR – Engineering/Development skills with ability to drill deep into Merch Ops code
- Basic knowledge of React, Node.js are an asset
- Basic knowledge of the Customer Support function, preferably in Supply Chain Execution/3PL
Benefits
- Comprehensive Medical, Dental and Vision
- 401K with Matching
- Flexible Time Off
- Corporate Fitness Program
- A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
- Eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position
Company Overview
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