Note: The job is a remote job and is open to candidates in USA. Scion Technology Staffing is recruiting for an unnamed utility risk management consulting firm. The Technical Analyst will support enterprise Field Service Management implementations, including technical design, configuration, integrations, testing, deployment, and post-implementation activities.
Responsibilities
- Support end-to-end implementations of Field Service Management (FSM) and Mobile Workforce Management platforms for enterprise utilities clients
- Perform hands-on system configuration, technical design, integration mapping, and implementation activities
- Translate business and functional requirements into detailed technical specifications, system configurations, and solution designs
- Support integrations between FSM platforms and enterprise systems, including ERP, CRM, GIS, Outage Management Systems (OMS), and other operational technologies
- Work with APIs, middleware, SQL, relational databases, and data migration processes to support system connectivity and functionality
- Participate in System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and defect resolution
- Troubleshoot technical issues, validate system functionality, and support deployment, go-live, and post-implementation activities
- Collaborate with Technical Project Managers, Solution Architects, Developers, and business stakeholders to ensure successful project delivery
- Develop and maintain technical documentation, configuration specifications, integration requirements, and testing artifacts
Skills
- 6-10 years of experience in technical analysis, systems implementation, or a comparable enterprise technology delivery role
- Direct, hands-on implementation experience with Field Service Management (FSM) or Mobile Workforce Management platforms
- Experience with one or more FSM platforms, such as Salesforce Field Service, Oracle Field Service, SAP Field Service Management, ServiceMax, IFS, or ClickSoftware
- Utilities, energy, or telecommunications industry experience, or direct experience working for an FSM technology vendor
- Strong experience with technical design, system configuration, enterprise integrations, and implementation delivery
- Experience integrating FSM solutions with ERP, CRM, GIS, OMS, or similar enterprise systems
- Working knowledge of APIs, middleware, SQL, relational databases, data mapping, and ETL processes
- Experience supporting the full software implementation lifecycle, including requirements, configuration, testing, deployment, and post-go-live support
- Familiarity with Agile, Scrum, or Waterfall delivery methodologies
Benefits
- Comprehensive medical coverage
- Dental coverage
- Vision coverage
- Remote within the United States
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