Note: The job is a remote job and is open to candidates in USA. Everbridge is a company that empowers enterprises and government organizations to manage critical events effectively. They are seeking a Technical Account Manager to act as a technical consultant, driving the deployment and adoption of xMatters software while supporting clients throughout their journey with the product.
Responsibilities
- Develop technical and business subject matter expertise in xMatters use cases and products
- Lead clients through requirements and business value mapping exercises, facilitating workshops, etc
- Develop insights, observations and meaningful conclusions to help solve client business problems
- Fulfills Technical Account Management activities for customers of xMatters, post-sale, by supporting many facets of the customer journey, including client management, product adoption, process improvement, configuration assistance, and knowledge transfer activities
- Manages client expectations and scope of activities
- Oversight assistance to client administrators to best meets the customer’s needs
- Support minor integration development updates
- Assists in the scoping of activities and effort for Consulting engagements
- Identifies areas of improvement for xMatters and is proactive in building the solutions
- Communicates regularly with customers and our account management team throughout the engagement resulting in effective relationships
Skills
- 3+ years in professional services/software consulting and implementation
- 3+ years managing projects, client relationships, technical account management or similar experience
- Excellent verbal & written communication for both technical and business content at all levels within an organization
- Proven expertise in developing and deploying technical solutions
- Strong decision-making capabilities and judgment when presented with incomplete information or conflicting data points
- Strong project planning and organizational skills
- Strong problem solving & analysis skills (i.e. the ability to translate client requirements & objectives into a technical solution)
- Ability to work independently with a high degree of integrity and accountability
- Solid understanding of Incident Management processes, especially Major Incident Management
- Understanding of Event Management/Observability processes
- Understanding of collaboration tool integration and processes
- Technical experience in the following: Agile deployment processes, Experience working in SaaS/cloud environments, REST Web Services, Java/JavaScript, XML, Data transformation / ETL, Experience within Unix and Windows environments
- Experience in DevOps, ITIL, IT Service Management a plus
Benefits
- Variable compensation
- Healthcare
- Dental
- Parental planning
- Mental health benefits
- Disability income benefits
- Life and AD&D insurance
- A 401(k) plan and match
- Paid time off
- Fitness reimbursements
Company Overview
Company H1B Sponsorship