Note: The job is a remote job and is open to candidates in USA. Scout Global is a hyper-growth AI software start-up backed by leading investors and serving SMB, enterprise, and Fortune 500 customers. The Technical Account Manager will help SMB customers adopt, scale, and optimize AI solutions by advising stakeholders, driving use-case development, supporting deployments, and ensuring long-term customer success. The role also partners with engineering, product, customer success, and commercial teams to demonstrate value, support account growth, and communicate customer feedback.
Responsibilities
- Build and develop strong relationships with SMB AI/ML teams to drive adoption and expansion
- Own customer success strategies across a portfolio of strategic accounts
- Lead discovery conversations to understand customer goals, technical challenges, and business objectives
- Deliver product demonstrations, workshops, and enablement sessions to showcase platform capabilities
- Partner with customers on AI use cases, implementation strategies, and best practices
- Collaborate closely with technical teams to solve complex customer challenges and ensure successful deployments
- Monitor customer engagement, usage, and account health to identify opportunities for improvement
- Run executive business reviews to demonstrate value, strengthen relationships, and identify expansion opportunities
- Work closely with Account Management and commercial teams to support renewals and account growth
- Act as the voice of the customer, communicating feedback and feature requests to internal product teams
- Help shape scalable customer success processes as the company continues to grow
Skills
- 3+ years of experience in Technical Customer Success, Technical Account Management, Solutions Consulting, Solutions Engineering, or a similar customer-facing SaaS role
- Experience managing SMB customers and complex stakeholder relationships
- Strong technical understanding of AI software, APIs, integrations, and modern technology platforms
- Strong technical experience around LLM/Gen AI concepts
- Comfortable demonstrating technical products and translating complex concepts into business value
- Passionate about AI, machine learning, and emerging technologies
- Experience working closely with engineering and product teams
- A proactive, self-starting mindset with the ability to thrive in a fast-paced, evolving environment
- Experience with AI/ML workflows, Generative AI, or developer-focused platforms
Benefits
- Stock
Company Overview