Note: The job is a remote job and is open to candidates in USA. Manifest AI is a company focused on customer success in the AI space, and they are seeking a Technical Account Manager to manage relationships with mid market US customers. This role involves overseeing the customer lifecycle, driving product adoption, and ensuring customer satisfaction while collaborating with technical teams.
Responsibilities
- Own the end to end customer lifecycle from onboarding through adoption, renewal, and expansion for an assigned book of US accounts
- Act as the primary point of contact for US customers, ensuring a seamless and consistent experience
- Lead onboarding and implementation conversations, including basic technical setup, integrations(Shopify, APIs, messaging platforms), and configuration guidance, escalating deeper technical work to Engineering as needed
- Drive product adoption, engagement, and value realization across accounts through regular check ins, QBRs, and platform walkthroughs
- Partner with customers to understand their business goals and technical environment, and guide them on best practices for using Manifest
- Identify and execute on expansion, upsell, and renewal opportunities within your book of business
- Monitor customer health metrics, usage data, and technical adoption signals to proactively flag and prevent churn
- Serve as the voice of the customer internally, translating technical feedback and feature requests to Product and Engineering in a structured, prioritized way
- Collaborate closely with Support and Engineering to resolve customer issues, particularly ones with technical or integration components
- Maintain accurate documentation of customer interactions, technical context, success plans, and account status
- Manage accounts with ticket sizes between $10k - $100k
Skills
- 5 to 7 years of experience in Customer Success, Technical Account Management, or a closely related customer facing role, ideally in B2B SaaS
- Comfort working with APIs, integrations, and technical concepts, enough to have credible conversations with customer technical teams and internal Engineering, without needing to be an engineer
- Strong track record of owning renewals, retention, and expansion within an account portfolio
- Excellent verbal and written communication skills, and experience managing US or global enterprise relationships
- Structured, proactive approach to account management, comfortable running QBRs and business reviews independently
- Must currently be based in the United States. This role requires US based candidates only
- Experience with Shopify, Agentic AI, or other eCommerce and messaging ecosystems
- Familiarity with customer health scoring, CRM tools, and analytics platforms
- Background or coursework in Computer Science, Information Technology, or a related technical field
- Experience working directly with Product and Engineering teams on customer escalations or integration requirements
Benefits
- 📈Competitive Compensation + ESOPs – A competitive compensation, and the opportunity to share in Manifest AI's long-term success through employee stock ownership.
- 🤝 Work Directly with the Founders– Partner closely with the founders, gain firsthand exposure to building a high-growth AI startup, and help shape our North America go-to-market strategy from day one.
- ✈Travel Opportunities-– Represent Manifest AI at meetings, leading eCommerce conferences, and industry events across the US.
- 🎤Exposure to Events & Go-to-Market – Collaborate on Partner events, conferences, outbound initiatives, and marketing programs while learning how a category-defining AI company scales.
- 🌴Paid Time Off – Recharge with paid vacation and personal leave.
- 🤒Paid Sick Leave – Dedicated paid sick leave to support your health and well-being.
Company Overview