Note: The job is a remote job and is open to candidates in USA. PackGene Biotech, Inc. is a company focused on accelerating gene therapy product development by providing integrated solutions for the gene therapy industry. They are seeking a Technical Account Manager I to provide high-level technical support and account management to customers, strengthening relationships and addressing challenges in their research and programs.
Responsibilities
- Provide technical advice to customers, include providing technical support to customer’s inquiries, crafting solutions to customers’ projects and generating price quotes with detailed project design
- Understand customers’ pain points, provide troubleshooting service and resolve customers' complaints regarding technical issues. If necessary, advise them of additional services and product solutions
- Maintain close communication with customers. Facilitate communications between customers and cross-functional teams including Marketing, BD, PM and Production Team
- Organize and provide internal technical training by delivering presentations or/and demos
- Demonstrate technical expertise when attending trade shows or exhibitions
- Other duties as assigned
Skills
- Ph.D. in Molecular Biology, Cell Biology, Immunology, Virology, Neuroscience, Gene Therapy, Biomedical Sciences, or a related life science discipline
- Native or professional-level proficiency in written and spoken Chinese
- Excellent written and verbal communication skills in English
- Strong ability to read, interpret, and apply scientific literature
- Hands-on research experience in molecular biology, cell biology, virology, gene therapy, gene delivery, or related fields
- Strong analytical and problem-solving skills
- Excellent organizational skills and attention to detail
- Ability to manage multiple projects and priorities in a fast-paced environment
- Customer-focused mindset with a proactive and collaborative approach
Company Overview
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