Note: The job is a remote job and is open to candidates in USA. Schneider Electric is an international company providing technology and services across automation, electrification, digitization, and geospatial utilities solutions. The Technical Account Manager will own the success of strategic GIS clients by coordinating technical support, maintenance services, projects, issue resolution, client communications, and cross-functional delivery activities.
Responsibilities
- Ensure the high quality and responsive delivery of all committed ESM services to your assigned accounts
- Be familiar with your assigned clients’ architecture, infrastructure and business goals
- Work closely with Support Engineers, Developers, Program Managers, Implementation Specialists, Project Managers and Account Executives
- Responsible for the overall coordination with the client regarding the ESM Program. This may include communication with the client on the status of open issues, software updates and upgrade procedures
- Responsible for testing and diagnosis of issues reported by ESM clients. This may include examination and debugging of custom code developed by Schneider Electric
- Work independently with Support Engineers on open issues to determine circumstances under which issue occurred and testing of fixes until resolved
- Maintain a schedule of planned and active ESM Program tasks for each client
- Work with System Administrators, DBA Team and individual project team members to establish appropriate environments for each client where an ESM Program agreement is in place
- Coordinate with Extended Maintenance Manager and other Technical Account Managers regarding the support needs of individual clients
- Keep open issues up to date
- Interface with Account Executives for lead generation and opportunity identification
- Interface with Support Services, Product Management, and R&D to provide client feedback/insight on product issues, needs and requests
- Produce internal reports for management per various KPIs
Skills
- BA in computer science, engineering, geography, business, management or related discipline
- 3+ years of experience as software project manager or technical account manager in a professional services environment for large, key, strategic accounts
- 3+ years' experience implementing, configuring and documenting enterprise ArcGIS or ArcFM implementations with custom extensions, interfaces, and integrations for electric, gas, water, wastewater or fiber/telecommunications utilities in the U.S
- 3+ years' experience with commercial RDBMS such as Oracle and SQL Server required
- 3+ years experience as a client facing consultant, advisor, project manager, technical account manager, representative, or support engineer
- 1+ year experience leading developers in defect resolution, enhancement requests, or small development projects
- Solid understanding of software development methodologies
- Familiarity with .NET and C# development standards, environments, practices and processes
- Ability to instill confidence, gain trust, look at requests for new/different work as opportunities, embrace client requirements and be passionate about finding solutions to meet and exceed client expectations\
- A selfless attitude of servant leadership and a passion for making our clients successful
- Ability to develop lasting relationships with clients and partners
- A focus on teamwork, and making your teammates successful
- Strong foundation in technical writing
- Strong, proven skills in organization, coordination, time management, prioritization, presentation and communication
- Excellent interpersonal, written, and oral communication skills and an ability to multitask
- Travel: 20%-50%
- Experience in business development and solution selling desired
- Proficiency with: Microsoft Office Suite of tools / applications; nice to have: EBSuite, JIRA or other case ticketing system, Jive Software, SAP travel/expense, Vision
Benefits
- Medical insurance with member reward points
- Dental insurance
- Vision insurance
- Basic life insurance
- Benefit Bucks
- Flexible work arrangements
- Paid family leaves
- Well-being programs
- 12 holidays per year
- 15 days of paid time off per year
- Short-term incentives
- Company share ownership
- 401(k) with match
- Performance discussions
- Global opportunities
- Schneider Career Hub
- Learning platforms like Coursera
- Collaboration and recognition
- An inclusive workplace
- Volunteer leave
- Programs with the Schneider Electric Foundation
- Youth education initiatives
- Military leave benefits
Company Overview
Company H1B Sponsorship