Note: The job is a remote job and is open to candidates in USA. The client is a company that provides enzymes to the ethanol industry. The Technical Account Manager will provide technical service and support to ethanol customers, diagnose and resolve process issues, lead plant reviews, analyze customer data, and coordinate support with sales and technical teams.
Responsibilities
- Provide world class technical service and support to Ethanol customers for products and related services
- Be able to diagnose and resolve technical process issues involving fermentation, enzymes, optimization, and troubleshooting activities
- Must be willing to learn or have the skills already to properly and effectively use JMP analytical software systems when preparing data and presentations for customers and team
- Lead and prepare plant reviews for customers and be able to properly convey issues, suggestions and benefits
- Work closely with the Regional Sales Managers and Regional Technical Manager to coordinate technical support at customer sites
- A working technical and application knowledge of product lines including enzymes and yeast
- Responsible for maintaining all technical support activity for Ethanol customers within the assigned region
- Work closely with the Regional Sales Manager and Regional Technical Manager to support the development of new business within the assigned region to achieve profitable growth
- Research and review accounts for accuracy; prepare reports and process customer requests; compile customer data; verify the status of customer satisfaction with customers; have ownership of all Technical actions and responsibilities at assigned accounts
- Diagnose and resolve customer technical process issues involving fermentation, enzymes, optimization, and troubleshooting activities
- Stay current with product and industry information, communicate all changes and updates with all team members as necessary and or needed to provide world class customer service
- Demonstrate courteous and cooperative behavior when interacting with customers, peers, the public and Management staff; maintains confidentiality of work-related issues and proprietary information
- Follow up on all assigned projects as assigned by VP of Sales & Marketing and/or the R&D Director
- Complete and submit all assigned internal documentation, including customer visit reports, competitive activity reports and others as assigned by management
- Actively report and record information on customer interaction (CRM) as well as monthly performance metrics
- Ability to travel, expectation is approximately 30-40%
Skills
- • Bachelor's degree in science or engineering
- • Actively report and record information on customer interaction (CRM) as well as monthly performance metrics
- • Ability to travel, expectation is approximately 30-40%
- Microbiology or related discipline (biology, biochemistry, analytical chemistry. chemical engineering, etc…)preferred
Benefits
- Remote work arrangement
- Approximately 30-40% travel
Company Overview