Note: The job is a remote job and is open to candidates in USA. Amazon is developing Amazon Leo, a low Earth orbit satellite network providing broadband connectivity to customers and organizations beyond the reach of existing networks. The Technical Account Manager will serve as the primary technical contact for enterprise customers, providing technical guidance, coordinating support and engineering resources, managing escalations, and optimizing satellite connectivity deployments across North America and Latin America.
Responsibilities
- Serve as primary technical point of contact for enterprise customers post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery
- Provide proactive technical guidance to customer technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards
- Coordinate engineering support resources and drive technical optimization initiatives across customer deployments
- Manage technical support processes for customer-reported issues, ensuring rapid resolution and maintaining customer confidence in Amazon Leo technical capabilities
- Engage customers and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols
- Develop and refine customer-facing technical collateral, integration guides, and troubleshooting documentation
- Work closely with Customer Delivery Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance
- Identify opportunities to improve customer technical capabilities through training, certification programs, and technical enablement initiatives
- Coordinate with Customer Delivery Engineers (CDEs) for complex customer integrations requiring custom technical solutions
- Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams
Skills
- Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum
- - Experience in a similar role such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager
- - Experience leading in a customer-facing role in the technology industry or equivalent
- - Experience managing executive customer relationships and key business stakeholders
- - Experience prioritizing and delivering projects on time in a fast-moving environment
- - Speak, write, and read fluently in English
- - Experience with operational troubleshooting across two or more of: networking, back-office integration, wireless telecommunications (satellite or cellular), cloud integration, field support management
- - Experience communicating and presenting to senior leadership
- - Experience in a 24x7 operational services or support environment
- - Experience making business recommendations and influencing stakeholders
- - Experience in systems administration, network administration, AWS cloud app development, DevOps or site reliability engineering
- - Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, or experience in reliability/maintenance environments
- - Experience in satellite, telecommunications, or connectivity infrastructure within North American markets
- - Experience as a technical lead in a customer-facing role with North American telecom operators, broadcast media, or energy sector customers
- - Familiarity with telecom backhaul, network architecture, or RF optimization
- - Bachelor's degree in a STEM field, or equivalent industry experience
- - Additional language capability - one or more of: French or Spanish
Benefits
- Sign-on payments
- Restricted stock units (RSUs)
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave
Company Overview