Note: The job is a remote job and is open to candidates in USA. Socket helps developers and security teams ship faster by reducing security busywork and enabling organizations to safely find, audit, and manage open source code. The Technical Account Manager will own post-sale customer success for large enterprise accounts, leading technical onboarding, troubleshooting integrations, enabling product adoption, and advocating for customer needs with Product and Engineering.
Responsibilities
- Own post sales relationship as the main point of contact and technical advisor
- Strategize with AEs on upsells, renewals and expansions
- Relationship building and executive alignment with our Champions
- Conducting Quarterly Business Reviews with strategic customers
- Build measurable customer success plans
- Lead technical onboarding for new enterprise customers, from initial setup through full integration
- Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
- Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value
- Investigate and resolve integration, configuration, and compatibility issues
- Respond to customer issues in dedicated Slack channels
- Use logs and telemetry to identify root causes and document fixes
- Escalate to Engineering when needed and follow through to resolution
- Run discovery conversations to understand customer goals and use cases
- Translate complex product capabilities into practical, developer-friendly guidance
- Conduct architecture reviews and security posture assessments
- Deliver workshops, office hours, and deep-dives that drive adoption
- Bring technical feedback and field intelligence back to Product and Engineering
- Surface patterns that inform roadmap priorities
- Contribute documentation and internal tooling to scale the Technical Success practice
Skills
- • 4+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
- • 2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
- • Background in Socket's key product areas: Application Security, DevSecOps, package managers, or open-source ecosystems OR Linux systems administration, networking, firewalls, and Docker
- • Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
- • Ability to read and reason about code (JavaScript, Python, TypeScript)
- • Familiarity with APIs, webhooks, and SaaS integration patterns
- • Comfort troubleshooting in production environments alongside engineering teams
- • Clear written and verbal communication with developers, security practitioners, and executives
- • Willingness to travel for customer and company meetings as needed
- • Experience managing large enterprise accounts with complex technical environments and dependency ecosystems
- • Experience with SCA, dependency management, or security scanning tools
- • Contributions to open-source projects
Benefits
- Meaningful equity program
- Offers Commission
- Comprehensive health benefits for you and your family (99% coverage)
- Flexible time-off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
- Remote-first, with quarterly team off-sites
Company Overview
Company H1B Sponsorship