Note: The job is a remote job and is open to candidates in USA. Glow is transforming how enterprises proactively protect modern endpoints through an agentic-first security platform. The Technical Account Manager will lead post-sales technical relationships, guiding customers through onboarding, implementation, adoption, and ongoing value realization while partnering with Product, Engineering, and Data teams. The role also supports technical pre-sales activities for select strategic opportunities.
Responsibilities
- Lead customer onboarding and implementation activities, including kickoff, planning, technical coordination, and follow-through
- Serve as the primary technical point of contact for customers throughout the post-sales lifecycle
- Help customers connect relevant integrations, configure workflows, and align Glow to their priorities and environment
- Run regular customer meetings to review progress, findings, open items, technical questions, and next steps
- Drive customer adoption by helping teams understand Glow capabilities, recommended workflows, and best practices
- Work closely with Product, Engineering, and Data teams to investigate issues, shape solutions, and close gaps impacting customer success
- Develop deep product and technical expertise, with the ability to troubleshoot independently and drive practical solutions for customer needs
- Partner with customers to define, track, and evolve success criteria based on their goals and use cases
- Identify opportunities to expand value by introducing additional use cases, integrations, workflows, and capabilities
- Support select pre-sales activities as a product and technical SME, partnering with account teams on strategic customer conversations when needed
Skills
- Experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Customer Success Engineer, Sales Engineer, or similar
- Native-level English, as this role requires frequent, direct interaction with customers
- Ability to build trusted relationships with customer stakeholders across security, IT, and technical teams
- Experience leading technical onboarding, implementation, and adoption processes for enterprise customers
- Strong troubleshooting and problem-solving skills across integrations, APIs, workflows, and product behavior
- Ability to work cross-functionally with Engineering, Product, and Data teams and translate customer needs into practical technical outcomes
- Strong ownership and self-sufficiency, with the ability to navigate ambiguity and drive solutions forward with limited oversight
- Strong written and verbal communication skills, including customer updates, technical documentation, and cross-functional coordination
- Ability to manage multiple customer engagements in parallel with strong prioritization and follow-through
- Strong preference for experience in cybersecurity companies or with highly technical products
- Experience working with cybersecurity, endpoint security, SaaS security, or enterprise IT products
- Familiarity with common enterprise systems such as EDR, MDM, IAM, ticketing/ITSM, and collaboration platforms
- Experience supporting both post-sales customer success and technical pre-sales motions
- Prior experience helping build post-sales processes, customer playbooks, and repeatable operating models
Benefits
- Remote work arrangement
Company Overview