Note: The job is a remote job and is open to candidates in USA. Crane Worldwide Logistics is hiring a Technical Account Manager to serve as the primary technical contact for assigned customer accounts. The role supports customer implementations and integrations, manages technical projects and escalations, and advocates for customer needs in product planning.
Responsibilities
- Serve as the primary technical point of contact for assigned accounts
- Understand customer goals, challenges, and technical environments to provide tailored solutions
- Collaborate with customers to implement and optimize our products/services to meet their needs
- Proactively identify and address potential technical issues before they impact the customer
- Collaborate with customers to troubleshoot and identify gaps in technical solutions (Integrations and Reporting)
- Deliver product training, best practices, and knowledge-sharing sessions with global operation teams
- Oversee the technical aspects of customer onboarding, integration, analytics and application configurations. Ensure all changes cover the global operational process for the client
- Manage escalations and coordinate with internal teams (e.g., engineering, support, and product teams) to resolve & design complex issues/solutions
- Monitor project progress, milestones, and deliverables, ensuring timely and high-quality outcomes
- Validate all enhancements to meet the global process
- Act as a customer advocate within the organization to influence product roadmaps and feature development
- Identify opportunities for upselling or cross-selling additional products/services based on customer needs
- Provide feedback to internal teams to improve the overall customer experience
Skills
- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience)
- 3–5 years of experience in technical account management, customer success, or a related technical support role
- Proven experience working with Integrations (EDI & API) & Data Analytics (SQL & PowerBI)
- Experience with JIRA, PowerBI, Boomi, and MS Dynamics
- Familiarity with SCRUM & Agile
- Previous Logistics experience
- Proficiency in Integration development, Oracle, SQL
- Strong understanding of transportation, Warehousing & distribution logistics
- Ability to troubleshoot complex technical issues and provide actionable solutions
- Proficient experience using JIRA to manage work output
- Excellent communication and interpersonal skills
- Strong organizational and project management abilities
- Ability to work collaboratively with cross-functional teams
- Customer-focused mindset with a passion for delivering scalable solutions
- People skills required to create, maintain and enhance relationship with client(s) and software partner(s)
- Understand company information delivery capabilities and service
- Ability to effectively communicate all information delivery offerings to the client
- Extremely detail oriented
- Software competence (excel, word, power point. PowerBI, etc.)
- Motivated, goal oriented
- High level of initiative and work well in a team environment
- Excellent written and oral communication skills
Benefits
- Remote work arrangement
- Quarterly Incentive Plan
- 136 hours of Paid Time Off (17 days per year), usable for sick time or personal use
- Excellent Medical, Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives of up to $100 per year for completing challenges, in addition to a discount on contribution rates
- Company benefits are contingent upon meeting eligibility requirements and plan conditions.
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