Note: The job is a remote job and is open to candidates in USA. Mitiga is a cybersecurity company providing agentic runtime security and Zero-Impact Breach Prevention across cloud, SaaS, identity, and AI infrastructure. The Technical Account Manager will own the customer journey from onboarding through renewal, oversee technical enablement and adoption, manage customer success plans and QBRs, and identify retention and expansion opportunities.
Responsibilities
- Own the Entire Customer Journey: Serve as the primary point of contact for customers from onboarding through renewal, ensuring a smooth, high-value experience
- Lead Onboarding and Technical Enablement: Coordinate with the D&I team and oversee technical implementation, integration, and readiness of Mitiga’s CDR platform
- Drive Adoption & Value Realization: Guide customers on how to best utilize Mitiga’s capabilities, from configuration to operational use, ensuring strong engagement and ROI
- Build and Execute Success Plans: Define goals, KPIs, and tailored engagement strategies to align Mitiga’s platform with customer needs
- Lead QBRs and Strategic Engagements: Present outcomes, usage trends, and product value while aligning on future goals and opportunities
- Own Renewals: Maintain commercial accountability for customer retention, including forecasting, risk mitigation, and leading renewal conversations
- Identify Expansion Opportunities: Spot upsell signals, collaborate with Sales, and support co-selling motions when needed
- Be the Voice of the Customer: Collect and share structured feedback with product and engineering teams to inform roadmap priorities
- Own Documentation Feedback Loop: Leverage and contribute to onboarding and adoption documentation based on field experience
- AI-assisted development: proficiency with AI tools such as Claude Code, Cursor, GitHub Copilot, or similar; comfortable using AI to accelerate development workflows, code reviews, and problem-solving
Skills
- 5+ years in Customer Success, Account Management, or hybrid technical roles within cybersecurity or SaaS companies
- Able to think big-picture while managing the details of onboarding, enablement, and relationship success
- Experience working with Financial Services institutions
- Comfortable overseeing deployments, integrations, and product configurations (hands-on not required)
- Experienced in managing renewals and identifying expansion opportunities
- Skilled in analyzing customer health, usage patterns, and identifying risk proactively
- Works well across teams including Product, Sales, Investigations, and Engineering
Benefits
- Variable compensation
- Equity grants
- Health insurance (medical, dental, vision)
- 401k plan with match
- Unlimited PTO
- Cell phone charges reimbursement
- Top-of-the-line equipment
Company Overview