Note: The job is a remote job and is open to candidates in USA. Kinaxis is a global supply chain orchestration company that provides an AI-infused platform for managing complex supply chains. The Technical Account Manager serves as a strategic technical advisor to strategic customers, overseeing solution health, resolving complex issues, identifying optimization opportunities, and leading initiatives that improve adoption, stability, scalability, and retention.
Responsibilities
- Serve as the primary technical advisor for a portfolio of strategic customers
- Develop deep expertise in customer environments, business processes, and solution architecture
- Lead technical reviews to identify risks, optimization opportunities, and improvement plans
- Investigate complex technical issues, perform root cause analysis, and drive resolution
- Recommend and implement solution improvements, engaging cross functional teams as scope and complexity require. Maintain technical ownership of customer production environments and overall solution health
- Partner with Customer Success, Support, Product Management, and Cloud Operations to drive customer outcomes
- Advise customers on best practices, platform capabilities, and evolving business requirements
- Identify recurring issues, product gaps, and enhancement opportunities to improve customer outcomes
- Contribute to TAM standards, methodologies, and knowledge sharing across the organization
Skills
- Bachelor's degree in Computer Science, Engineering, Information Systems, Supply Chain, or a related field, or an equivalent combination of education and experience
- 7+ years in customer-facing technical such as Technical Account Manager, Solution Consultant, Customer Success Engineer, or similar positions
- 3+ years of hands-on Kinaxis Maestro experience (solution development/authoring, configuration, integrations/data flows, and troubleshooting)
- Deep expertise supporting enterprise SaaS solutions and complex customer environments
- Strong troubleshooting, root cause analysis, and technical problem-solving skills
- Proven ability to influence technical and business stakeholders and build trusted customer relationships
- Demonstrated ability to lead complex customer initiatives and work independently in ambiguous environments
- Working knowledge of SQL, APIs, data analysis, reporting, or scripting tools
- Strong written and verbal communication skills, including the ability to present technical concepts to both technical and non-technical audiences
- Ability to travel to customer sites
- Experience in supply chain, planning, logistics, manufacturing, or related enterprise business processes preferred
Benefits
- Flexible vacation and Kinaxis Days (company-wide days off), which may vary by location and employee
- Flexible work options, which may vary by location and employee
- Physical and mental well-being programs, which may vary by location and employee
- Regularly scheduled virtual fitness classes, which may vary by location and employee
- Mentorship programs, training, and career development, which may vary by location and employee
- Recognition programs and referral rewards, which may vary by location and employee
- Hackathons, which may vary by location and employee
Company Overview
Company H1B Sponsorship