Note: The job is a remote job and is open to candidates in USA. Cadmatic develops digital and intelligent 3D-based design, engineering, and information management solutions for the marine, process, and construction industries. The Technical Account Manager will support customers across the USA and Canada through technical account management, onboarding, enablement, solution optimization, technical discovery, and product demonstrations.
Responsibilities
- Act as the main technical contact for assigned customers
- Support onboarding, training, and ongoing enablement of Cadmatic solutions
- Learn customer engineering workflows and advice on optimal configuration and use
- Diagnose technical issues and coordinate resolution with Product, R&D, and Support
- Participate in technical discovery for qualified opportunities and provide workflow-based technical insights to support solution positioning
- Prepare and deliver tailored product demonstrations and support proof of concepts and hands-on evaluations
- Contribute technical validation and qualification before proposals
- Maintain clear technical account documentation while tracking account health, adoption levels, usage patterns, and issue logs
- Proactively identify technical risks and recommend actions
- Share structured customer feedback with internal teams to develop our services
Skills
- Bachelor's degree in engineering or equivalent technical field
- Experience with CAD, CAE, PLM, or similar engineering software
- Background in shipbuilding or marine engineering supports your success in this role
- Experience from industrial plant or other advanced engineering environments fits the role well too
- Ability to communicate complex technical topics clearly to customers and internal teams
- Comfortable operating in customer-facing, matrix environments
- Willingness to travel
- Candidates must be legally authorized to work in the United States on a permanent basis. Visa sponsorship is not available for this role
- Knowledge of Cadmatic products or familiarity with export control environments such as EAR or ITAR is considered an asset
Benefits
- Flexible working hours and remote work. The role requires regular visits to customer premises.
- Paid Time Off: 22 days of paid time off (PTO) per year.
- Medical insurance.
- 401(k) retirement plan.
- Travel expense coverage for customer and Cadmatic premises according to our global travel policy.
- A variable bonus.
Company Overview