Note: The job is a remote job and is open to candidates in USA. iVerify is a mobile threat hunting company focused on protecting mobile devices from advanced threats while preserving user privacy. The Technical Account Manager will own technical relationships with enterprise and public sector customers, leading deployments, adoption, troubleshooting, technical reviews, and renewal support while contributing customer insights to product direction.
Responsibilities
- Serve as the primary technical point of contact for a portfolio of named accounts, from onboarding through renewal
- Own customer deployments end to end: MDM/UEM configuration, enrollment strategy, integrations (SIEM, identity, MTD connectors), and rollout planning
- Run recurring technical reviews and health checks; identify adoption gaps and drive them to resolution
- Triage, escalate, and manage technical issues to closure in partnership with Support and Engineering
- Advise customers on detected threats, including guidance on triage, containment, and follow-up investigation, working with the Threat Ops team
- Diagnose and proactively address blind spots in personal expertise and demonstrate exceptional self-directed learning
- Partner with product and engineering to surface field intelligence that shapes roadmap
- Maintain technical documentation: deployment guides, integration references, runbooks, FAQs, alongside Support and Solutions
- Support expansion and renewal motions alongside Account Executives with technical validation of new use cases
- Travel to customer sites for onsite workshops, business reviews, and events
Skills
- • Mobile & MDM Expertise + Hands-on experience with Intune, Jamf, Workspace ONE, Hexnode, and similar platforms
- + Deep familiarity with Apple/Android mobile supervision, enrollment (ADE/DEP, Android Enterprise), and ownership modes
- + Working knowledge of compliance policies, conditional access, app protection policies, and BYOD architecture
- Cybersecurity Fundamentals + Solid grasp of the mobile threat landscape (app risk, smishing, spyware, zero-click exploits)
- + Ability to speak credibly about mobile's place in the broader security stack (SIEM, XDR, SOAR, identity)
- + Comfortable holding a technical conversation with a security architect or SOC lead
- Other + 5+ years in a customer-facing technical role (Technical Account Manager, Solutions Architect, Sales Engineer, or senior technical support) at a security or enterprise software company, with a track record of owning technical outcomes for enterprise accounts
- + Strong technical writing skills (runbooks, integration guides, customer-facing summaries)
- + Ability to manage competing priorities across multiple accounts and communicate clearly during escalations
- + Executive presence, adaptable communication style
- + Fluent English; authorized to work in the country where you are based; able to travel
- + Experience with mobile threat defense or endpoint security products in production environments
- + Familiarity with competitors (Zimperium, MS Defender for Mobile, Lookout, Zscaler)
- + Experience with regulatory frameworks (NIS2, GDPR, DORA, FedRAMP, CMMC) in a customer advisory context
- + Background supporting cybersecurity, government, defense, or financial services customers
Company Overview