Note: The job is a remote job and is open to candidates in USA. Okta is an independent identity company that provides secure access, authentication, and automation solutions through its Okta and Auth0 platforms. The Technical Account Manager will serve as a trusted identity coach for Auth0 customers, guiding technical strategy, adoption, security posture, and long-term value. The role involves building executive and technical stakeholder relationships, monitoring customer health, identifying growth opportunities, and representing customer needs internally.
Responsibilities
- Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
- Learn our customers’ business, gaining insights into their strategies, goals, and challenges - through the lens of identity
- Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
- Conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
- Conduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices
- Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
- Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
- Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
- Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
- Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach
Skills
- 5+ years of total experience in information technology, with a Bachelor's degree; or an advanced degree without experience; or equivalent experience
- Familiarity in the following core CIAM areas or technical competencies: Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
- Consuming APIs and HTTP request methods
- High-level understanding of custom consumer and SaaS apps both web and native
- Passion for learning cybersecurity principles for IT and consumer applications
- Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
- Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices
- A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
- Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyze data. Strong presentation skills
- Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level exec
- Ability to influence customer behavior & health metrics across a portfolio of customers
- This position will be located remotely within 50 miles of Mexico City, with some travel required (under 25% of the time)
Benefits
- Equity (where applicable)
- Health, dental and vision insurance
- 401(k)
- Flexible spending account
- Paid leave (including PTO and parental leave) in accordance with applicable plans and policies
- Remote work within 50 miles of Mexico City
- An immersive, in-person onboarding experience designed to accelerate your impact and connect you to the mission and team from day one
Company Overview
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