[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Hightouch is a modern AI platform for marketing and growth teams, focused on transforming marketing workflows. As a Technical Account Manager, you will bridge the gap between Hightouch and Fortune 5000 customers, ensuring successful onboarding and maximizing product adoption.

Responsibilities

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

Skills

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

Benefits

• Meaningful equity compensation in the form of ISO options
• Early exercise
• 10-year post-termination exercise window

Company Overview

Hightouch is an agentic marketing platform that utilizes a Composable Customer Data Platform (CDP) to enhance marketing efforts. It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.hightouch.com.

Company H1B Sponsorship

Hightouch has a track record of offering H1B sponsorships, with 1 in 2026, 2 in 2025, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.