Note: The job is a remote job and is open to candidates in USA. Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. The Technical Account Manager (TAM) owns the post-sales technical relationship for a portfolio of customers, driving successful onboarding, managing ongoing technical health, and ensuring customers realize long-term value using the company’s IaaS offerings.
Responsibilities
- Lead onboarding for new CPU customers: environment setup, architecture validation, networking configuration, and workload migration planning
- Advise on best practices for compute, storage, snapshots, networking, security, HA/DR, and scaling
- Review customer architectures and provide optimization recommendations to improve performance, and increase reliability
- Serve as the primary post-sales technical point of contact for assigned accounts
- Conduct regular technical reviews and QBRs to track progress, risks, consumption, and upcoming needs
- Develop deep understanding of customer workloads and use cases (applications, databases, microservices, etc.)
- Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure timely resolution
- Identify systemic issues and advocate for customers in cross-functional conversations
- Document incident reviews and communicate root cause, corrective actions, and preventative plans
- Identify opportunities for customers to adopt additional compute types, storage offerings, networking features, managed databases, and orchestration services
- Partner with Sales to support expansion cycles with technical insights and validation
- Monitor utilization patterns and proactively recommend optimizations
- Provide structured feedback to Product teams on compute, storage, and networking capabilities
- Participate in beta programs with customers
Skills
- 3–5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role
- Strong knowledge of Linux systems, virtualization, cloud networking (VPC, BGP, Network design), DNS, firewalls, load balancers and compute orchestration
- Experience with containerization, CI/CD pipelines, and observability tooling
- Significant hands on Kubernetes experience
- Ability to translate customer needs into actionable recommendations
- Excellent communication, relationship-building, and executive presentation skills
- Experience with IaaS pricing, billing, and usage optimization is a plus
Benefits
- 100% company-paid insurance premiums for employee medical, dental and vision plans.
- 401(k) plan that matches 100% up to 4%, with immediate vesting
- Professional Development Reimbursement of $2,500 each year
- 11 Holidays + Paid Time Off Accrual + Rollover Plan
- Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
- $500 stipend for remote office setup in first year + $400 each following year
- Internet reimbursement up to $75 per month
- Gym membership reimbursement up to $50 per month
- Company paid Wellable subscription
Company Overview
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