Note: The job is a remote job and is open to candidates in USA. OuterBox is a company focused on creating a cohesive work culture and is seeking a Tech Product Manager to enhance their Technical Operations. The role involves managing the intake process for development requests, maintaining the product roadmap, and facilitating communication between service teams and leadership.
Responsibilities
- Manage the intake process for new development requests from service teams
- Ensure submissions arrive specific, scored, and data-mapped before they enter the development queue
- Identify patterns across submissions to surface high-leverage build opportunities
- Partner with the Director of Product Operations on the intake tooling that structures this process
- Maintain and communicate the TechOps product roadmap — active builds, BETA tools, queued ideas, and graduation candidates
- Ensure the roadmap reflects service-team priorities and flywheel-health data
- Serve as the primary point of contact for service teams on product-development requests
- Set expectations on timelines and scope
- Communicate BETA status, adoption results, and graduation plans to leadership
- Translate technical outcomes into business-impact language
- Write and own Product Requirement Documents for all approved builds
- Acceptance criteria must be written before development begins — not after
- Ensure PRDs include user stories, testable acceptance criteria, data-source requirements, non-functional constraints, and success KPIs
- Participate in the architecture gate with the Director of Technology
- Treat BETA adoption as a product problem
- Run structured feedback sessions with target users
- Collect and synthesize 30-day adoption data
- Identify friction points and work with dev leads to iterate rapidly
- Partner with the Director of Product Operations on adoption-analytics dashboards
- Establish KPIs for each tool at PRD time
- Monitor and report on adoption, usage patterns, and service-org impact — including the recurring software spend displaced when an in-house tool reliably replaces a purchased system
- Provide data-driven input to graduation decisions
- Facilitate communication between service teams, dev leads, and TechOps leadership throughout the product lifecycle
- Ensure the right people have the right context at every stage of the flywheel
Skills
- 2–5 years of experience in product management or a closely related discipline
- Comfort working in an AI-accelerated development environment where build cycles are compressed and iteration is rapid
- Demonstrated ability to write precise, testable acceptance criteria — 'Given / When / Then' format or equivalent — before development begins
- Experience with structured intake and triage processes for development requests
- Hands-on experience with Agile methodologies — Scrum, Kanban, or equivalent sprint-based delivery frameworks
- Experience designing and running user-feedback programs: structured interviews, NPS, adoption surveys
- Demonstrated ability to use data and analytics to make product decisions and communicate outcomes
- Strong understanding of technical concepts and software-development processes sufficient to participate in architecture gates and PRD reviews
- Experience communicating with stakeholders at all levels — from service-team end users to C-suite leadership
- Strong written and verbal communication skills with the ability to clearly articulate complex ideas
- Bachelor's degree in Business, Marketing, Computer Science, or a related field, or equivalent demonstrated experience
Benefits
- High-character, fun, and cohesive work culture
- Competitive base salary
- PTO that is genuinely encouraged
- Affordable, low-deductible health insurance plans
- Supplemental benefits, including employer-paid life insurance, short & long term disability insurance
- 401k with company match
- Remote work flexibility
- Supportive, transparent, and accessible leadership that welcomes ideas, insights & feedback
- Professional/individual development stipend
Company Overview