Note: The job is a remote job and is open to candidates in USA. Gusto provides payroll, health insurance, 401(k), and HR services to small businesses. The Tax Operations Advocate processes and remits customer tax payments and filings, troubleshoots operational issues, collaborates with tax agencies and cross-functional teams, and improves scalable processes while delivering excellent customer service.
Responsibilities
- Process and file customer tax payments accurately and on time using various technology platforms
- Collaborate effectively with cross-functional teams (including Compliance, Product, and Engineering) to ensure seamless tax operations
- Proactively troubleshoot and resolve any issues that arise, identifying root causes and implementing preventative measures
- Continuously seek opportunities to improve existing processes and enhance efficiency, including identifying areas where AI can be leveraged to drive these improvements
- Provide exceptional service and support to our customers, ensuring their tax needs are met
- Work collaboratively within the team to achieve collective success. Investigate and solve process errors, contributing to the prevention of future issues
- Act as a liaison with tax agencies and internal teams to ensure accurate customer representation
- Provide data-driven insights and recommendations for process and strategy improvements
- Build and implement scalable operational processes, identifying opportunities to apply AI where it adds clear value
Skills
- 1+ years of experience in operations or payroll, ideally in a fast-paced environment
- A customer-first mindset with a passion for providing excellent, solutions-oriented service
- Strong problem-solving skills, paired with an improvement-oriented mindset that challenges the status quo and drives process optimization
- Strong organizational skills: able to manage multiple tasks, prioritize effectively, and stay comfortable navigating ambiguity
- Strong teamwork and collaboration skills, along with excellent written and verbal communication
- Ability to quickly learn and adopt new software and tools, including AI-powered platforms that streamline workflows and improve efficiency
- Working knowledge of Excel required
- When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required
- Tax filing experience is not required, but familiarity with payroll processes is helpful
- Proficiency, and familiarity with AI tools (e.g., for automation, data analysis, or process improvement) are a plus
Benefits
- All full-time employees receive competitive base pay, benefits, and equity (RSUs).
- Equity (RSUs) for all full-time employees.
Company Overview
Company H1B Sponsorship