Note: The job is a remote job and is open to candidates in USA. Xcel Energy is seeking a skilled and collaborative Business Analyst to support its Service Management organization. The role serves as a bridge between business stakeholders and technology teams, translating business needs into solutions focused on ServiceNow and ITIL-aligned service management processes. Responsibilities span requirements gathering, process analysis, solution delivery, testing, implementation, and post-go-live support.
Responsibilities
- Elicit, document, and analyze business requirements through stakeholder interviews, workshops, and process reviews
- Develop user stories, acceptance criteria, and current-state/future-state assessments to guide solution design
- Conduct value stream analysis and business process analysis to identify gaps, challenges, and opportunities for improvement
- Partner closely with business areas and stakeholders to understand needs and represent them during planning and prioritization
- Facilitate requirements sessions, document outcomes, and provide demos or supporting materials to technical and business teams
- Translate business needs into actionable requirements for ServiceNow or process teams and support the intake process for new requests
- Collaborate with developers and technical teams to validate that requirements are accurately understood and implemented
- Support backlog management and product delivery lifecycle activities within an Agile framework
- Engage with governance processes and change management activities to ensure compliant and sustainable solution delivery
- Monitor solution performance post-implementation and assess ongoing process and system health
- Manage stakeholder relationships through executive communication, facilitation, negotiation, and conflict resolution
- Influence outcomes and drive alignment across business and IT teams without direct authority
Skills
- * Strong requirements elicitation and business process analysis capabilities
- * Proficiency in user story development and acceptance criteria definition
- * Experience with Agile methodologies and backlog management
- * Broad understanding of the ServiceNow platform, including Service Catalog, ITSM, HRSD, BCM, SecOps, SPM, and Automation capabilities
- * Ability to align business needs with ServiceNow platform functionality and governance best practices
- * ITIL knowledge and familiarity with service management environments
- * Excellent stakeholder management, facilitation, and executive communication skills
- * Demonstrated ability to translate business needs into clear technical requirements
- * Experience working across both business and technical teams in a cross-functional environment
- * Project coordination or project management exposure
- * Conflict resolution and influencing skills in matrixed or collaborative environments
- * Hands-on experience working with the ServiceNow platform in a business analysis or service management capacity
- * Demonstrated experience gathering and translating requirements in partnership with business stakeholders
- * Background in IT Service Management (ITSM) or service management process environments
- * Experience supporting Agile delivery teams and participating in product lifecycle activities
- * Business Analyst Certification (preferred)
- * ITIL Foundation Certification (preferred)
- * ServiceNow Business Analyst Certification (preferred)
- * Agile or Scrum Certification (preferred)
Benefits
- Flexibility of a hybrid or remote work environment
Company Overview
Company H1B Sponsorship