Note: The job is a remote job and is open to candidates in USA. The confidential client is a major U.S. utilities and renewable energy provider investing in clean energy and grid modernization. The Systems/Business Analyst will support the Service Management organization by gathering and analyzing business requirements, improving ITIL-aligned processes, and translating business needs into ServiceNow and process-team solutions. The role also supports stakeholder management, solution delivery, lifecycle activities, and operational performance monitoring.
Responsibilities
- Requirements Elicitation
- Business Process Analysis
- User Story Development
- Acceptance Criteria Development
- Current-State / Future-State Assessments
- Value Stream Analysis
- Executive Communication
- Facilitation & Negotiation
- Relationship Management
- Conflict Resolution
- Influencing Without Authority
- Agile Methodologies
- Backlog Management
- Product Delivery Lifecycle
- Governance Processes
- Change Management
- Partner closely with business areas and stakeholders to understand needs and represent them during planning
- Perform requirements gathering with business users
- Analyze business processes, challenges, gaps, and desired outcomes
- Support intake process for new requests
- Translate business needs into actionable requirements for ServiceNow or process teams
- Facilitate sessions, document requirements, and provide demos or supporting materials
- Ensure solutions meet user experience and operational performance expectations
- Monitor solution performance and assess process/system health
- Engage across full lifecycle: requirements, design, testing, implementation, and post-go-live support
- Engage with business users submitting requests
- Clarify needs, gather requirements, and collaborate with process owners
- Work with developers/technical teams to translate and validate requirements
Skills
- Applicants must be authorized to work for ANY employer in the U.S
- Broad understanding of **ServiceNow** platform capabilities and architecture
- Ability to align business needs with platform functionality
- Knowledge of Service Catalog, BCM, SecOps, SPM, HRSD, ITSM, and Automation capabilities
- Understanding of platform governance and best practices
- ServiceNow experience
- ITIL knowledge or certification
- Service Management / ITSM experience
- Requirements gathering & process analysis
- Project coordination or project management exposure (PMP not required)
- Ability to translate business needs into technical requirements
- * No formal degree requirement
- * Relevant certifications (ServiceNow, ITIL) are beneficial
- * Hybrid preferred for candidates near Denver or Minneapolis (Tues/Wed/Thurs typical for FTEs); remote acceptable for strong candidates
- * Standard business hours; no nights, weekends, or travel
- * Low-risk role — office/computer work only
- Business Analyst Certification
- ITIL Foundation Certification
- ServiceNow Business Analyst Certification
- Agile or Scrum Certification
Benefits
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
- Hybrid work arrangement preferred for candidates near Denver or Minneapolis; remote acceptable for strong candidates
Company Overview