Note: The job is a remote job and is open to candidates in USA. Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to enabling organizations to proactively find and fix exploitable attack vectors. They are seeking a strategic and hands-on Pre-Sales Systems Administrator to scale the systems and processes that power their pre-sales organization, serving as the technical subject matter expert for lead flow and account routing.
Responsibilities
- Serve as the administrator and technical subject matter expert for pre-sales systems and top-of-funnel tools, with a primary focus on Chili Piper, Salesforce, LinkedIn Sales Navigator, Lusha, ZoomInfo, and related platforms
- Own and optimize lead routing, account routing, territory assignment support, and related logic to ensure speed, accuracy, and alignment with GTM operating rules
- Configure new Salesforce users and provision access across the broader pre-sales and prospecting tech stack
- Partner closely with Marketing Operations on top-of-funnel programs, campaign workflows, handoff processes, and related initiatives
- Support the design and maintenance of end-to-end pre-sales workflows spanning lead capture, qualification, routing, account assignment, outreach readiness, and pipeline handoff
- Monitor and improve data quality, workflow reliability, and operational consistency across inbound and outbound prospecting processes
- Maintain administration standards, documentation, governance practices, and support procedures for pre-sales systems
- Troubleshoot routing issues, user setup issues, and workflow gaps, and drive timely resolution with clear stakeholder communication
- Identify opportunities to use automation and AI to improve operational efficiency, reduce manual effort, and scale top-of-funnel processes
- Evaluate and optimize integrations between pre-sales systems and the broader GTM technology ecosystem
- Act as a trusted day-to-day partner to GTM stakeholders on systems support, process improvement, and operational scalability
Skills
- 3+ years of experience in Revenue Operations, Sales Operations, Business Systems, Marketing Operations support, or GTM Systems roles
- Strong Salesforce administration experience, including user setup, workflows, reporting, dashboards, and process support
- Hands-on experience administering Chili Piper and managing lead/account routing logic in a high-growth environment
- Demonstrated expertise with top-of-funnel tools such as LinkedIn Sales Navigator, Lusha, ZoomInfo, and similar prospecting or enrichment platforms
- Strong understanding of pre-sales business processes, including lead management, routing, handoff workflows, account ownership support, and pipeline creation
- Experience partnering closely with Marketing Operations on demand generation or funnel-management initiatives
- Strong project coordination and stakeholder management skills
- Ability to diagnose operational issues and translate business needs into practical systems improvements
- Strong analytical and problem-solving capabilities with a focus on measurable business outcomes
- Clear, practical use of AI to help solve complex operational and systems challenges
- Excellent documentation, communication, and change-management skills
Benefits
- All full-time roles are eligible for an equity package in the form of stock options
- Health, vision & dental insurance for you and your family
- A flexible vacation policy
- Generous parental leave
- Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presence
Company Overview