[Remote] Systems Engineer II (2nd Shift)

Note: The job is a remote job and is open to candidates in USA. iT1 is a national technology solution provider seeking a Systems Engineer II to support internal and external managed-services infrastructure. The role handles monitoring, incident response, systems administration, network troubleshooting, escalation management, documentation, and operational support during the second shift. Responsibilities • Monitor and respond to infrastructure alerts, events, and monitoring-system notifications • Research, resolve, document, and communicate internal and client incidents within defined SLA targets • Intermediate-level network troubleshooting and configuration (Meraki, Cisco, VPNs, switching, routing, wireless, firewalls) • Intermediate-level Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365 troubleshooting • Intermediate-level Azure administration including virtual machines, storage, networking, backup, monitoring, and identity services • Support VMware vSphere and/or Hyper-V environments • Act as a technical escalation point for other support teams • Participate in major incident response, root cause analysis, and change management activities • Maintain diagrams, documentation, procedures, and asset information • Utilize PowerShell and automation tools where appropriate to improve operational efficiency Skills • 3-5 years of infrastructure, systems, networking • Experience supporting Windows Server, Microsoft 365, Azure, networking, and virtualization technologies • Experience working from alerts through escalation, resolution, and documentation • 3-5 years managed-services support experience preferred • Experience with LogicMonitor, NinjaOne, ConnectWise PSA, IT Glue, or similar platforms • Experience with Azure Monitor, Log Analytics, Azure Backup, and Azure Site Recovery • PowerShell scripting and automation experience • Excellent customer service, documentation, organization, and prioritization skills • Ability to mentor junior engineers and lead technical troubleshooting efforts • Azure Administrator Associate (AZ-104) • Azure Solutions Architect Expert (AZ-305) • Cisco Certified Network Associate (CCNA) • VMware or Microsoft 365 Certifications • Wednesday-Sunday, 12:00pm-8:30pm AZ Benefits • Medical, dental, and vision benefits with highly subsidized premiums • Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off • 401(k) Plan with employer match • Onsite Fitness Center • Onsite Monthly Massages Company Overview • iT1 is an IT solutions and managed services company. It was founded in 2003, and is headquartered in Tempe, Arizona, USA, with a workforce of 201-500 employees. Its website is https://it1.com/.