Note: The job is a remote job and is open to candidates in USA. Hard Rock International is a globally recognized brand seeking a Systems Analyst I to join their IT department. The role involves configuring, supporting, and maintaining applications and hardware, as well as collaborating with various departments and external vendors.
Responsibilities
- Provide hardware support for front-of-the-house applications
- Assist with resolving outstanding issues reported in the ticketing system by the business
- Support new openings with on-site technical and operational support
- Contribute to the development, updating, and maintenance of clear, comprehensive technical and user documentation
- Configure new and existing applications in accordance with established specifications
- Adhere to operational IT processes and procedures
- Escalate complex issues to appropriate team members as necessary
Skills
- Bachelor's degree in computer science or business administration OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
- 1-3 years of experience supporting retail, restaurant, or hospitality systems highly desirable
- Self-motivated, organized, and detail oriented
- Ability to thrive in a fast paced and team-oriented environment
- Strong problem-solving skills and analytical mindset
- Excellent communication and interpersonal skills
- Proven ability to work in a cross functional team
- Willingness to travel as required by IT Management (domestic & international)
- Experience working in a hospitality related industry a plus
- Familiarity with point-of-sale, inventory systems, seating system, KDS a plus
- Multi-lingual a plus
Company Overview
Company H1B Sponsorship