Note: The job is a remote job and is open to candidates in USA. The City of Virginia Beach is a government organization focused on delivering effective public services and advancing technological innovation. The Systems Analyst I will support the Information Technology Service Management Team by administering, configuring, maintaining, and enhancing the ServiceNow platform, while translating business requirements into technical solutions and supporting users and stakeholders.
Responsibilities
- Administer and maintain ServiceNow user accounts (through Active Directory), groups, roles, and access controls
- Troubleshoot and resolve login and access-related issues to ServiceNow
- Design, develop, and maintain Service Catalog items and service request workflows
- Participate in testing new features and enhancements
- Create, manage, and maintain knowledge articles and knowledge base content
- Import hardware asset data into the ServiceNow platform
- Develop and deliver user training and create supporting training materials and documentation
- Configure and administer the ServiceNow platform, including forms, workflows, business rules, client scripts, and other platform components
- Perform basis scripting updates using JavaScript
- Research and evaluate new ServiceNow features, functionality, applications, and modules
- Design and document business processes and translate business requirements into scalable ServiceNow solutions
- Manage and maintain ServiceNow plugins, applications, and platform updates to ensure optimal system performance and security
- Manage update sets, application deployments, platform upgrades, and instance cloning activities
- Support integrations between ServiceNow and external systems. •Import, transform, validate, and manage large datasets using data loads, transform maps, and import sets
- Review and troubleshoot data import errors, perform data validation, and ensure data integrity throughout the import process
- Export data sets and generate extracts to support reporting, integrations, audits, and business operations
- Verify, validate, and maintain data quality, integrity, and consistency across the platform; perform clean-up activities where necessary
- Develop and maintain reports and dashboards to support operational and business objectives
- Create and manage ServiceNow support cases, troubleshoot issues, and escalate incidents when necessary
- Gather, analyze, and document business requirements and translate them into effective technical solutions
- Serve as a trusted advisor to stakeholders by providing platform guidance, technical expertise, and best-practice recommendations
- Evaluate emerging ServiceNow products, features, and best practices, and provide recommendations for adoption
- Participate in the implementation of new ServiceNow applications, modules, and platform enhancements
Skills
- Minimum Qualifications: Any combination of education and experience (above the high school level) equivalent to a minimum of four (4) years in fields utilizing the required knowledge, skills and abilities; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities
- Must have a current and valid driver's license
- All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies
- Positions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City's operational status
- STRONG PREFRENCE: 3 or more years of IT and business/industry work experience business analysis, requirements elicitation, strategic development, testing, deployment of systems and life cycle management
- STRONG PREFRENCE: Experience with business process modeling and workflows
- ITIL Foundations certificate
- ServiceNow Certified System Administrator (CSA) certificate
- Bachelor' s degree in Computer Science, Information Technology, Management Information Systems, Business or closely related fields
- Experience with formal testing methods and user testing activities
- Experience with current industry best practices in the disciplines of business analysis
- Demonstrated abilities with verbal communications and writing fundamentals
Benefits
- Training opportunities for staff at all levels
- Remote/hybrid work schedule arrangement within the Virginia and North Carolina surrounding areas
- Paid time off
- Paid holidays
- Health insurance options
- Dental insurance options
- Vision insurance options
- A wellness program
- Retirement
- Tuition reimbursement
- Full-time employees contribute 5% of annual salary toward their retirement account through a pre-tax payroll deduction
Company Overview