Note: The job is a remote job and is open to candidates in USA. GBMC HealthCare is a healthcare organization seeking a Systems Analyst to support its ERP and ancillary systems. Under the supervision of the IT Business Systems Manager and senior analysts, the role assists with system maintenance, enhancements, solution delivery, user education, technical issue resolution, project management, and mentoring.
Responsibilities
- Performs user group facilitation; which includes meeting preparation, facilitation, feedback, request prioritization and status updates
- Proposes system solutions that are designed to address business problems identified and educates the user group on available options, pros/cons, estimated completion times, etc
- Ensures that all application changes to his/her owned application follow appropriate change control measures for quality control purposes and to avoid/eliminate any system issues created as a result
- Serves as the single communication conduit to MIS vendor(s), and user community for any/all changes to the application of primary ownership and the relevancy of these changes
- Identifies gaps and potential solutions between user needs and MIS resources to educate/assist manager on business payback for appropriate resource allocation
- Resolves all technical issues to assigned application(s) in a timely and appropriate manner: based upon complexity, priority, available options
- Manages projects to defined timeline and budget by leveraging standard project tools (i.e. charter workplan, issues list, budget)
- Mentors team members and users on area of application/technical expertise. Aggressively identifies situations to provide input that is prompt, respectful and specific to an overall better outcome
Skills
- Bachelor's degree in Computer Science or other closely related field or applicable experience
- 4 years' experience with support software applications
- 4 years' experience in software development/engineering, data analysis, scripting. Previous role in implementation/support of a ‘like' application/application suite
- Project management of small projects – less than 3 month duration
- Strong written and oral communication
- Skill in data analysis and interpretation
- Skill in business process analysis and business integration
- Skills in Workday Custom Reports, Integration Systems, EIB, and Studio
- Software application system life cycle support
- Relational Database, SQL and SSMS
- Knowledge of ITSM System Experiences and Management Reporting
- Knowledge of Workday Security Administration and Configuration
- Knowledge of Files encryption and transfer using FTP and SFTP
- MS Office Suite and usage of SharePoint
- 4 years' experience with support software applications; experience in a Healthcare setting preferred
- Thorough knowledge of computer systems and methods utilized in a Healthcare setting preferred
- Knowledge of Workday HCM or Workday FIN preferred
- Workday Custom Reports, Calculated Field, and EIB preferred
- At least one Workday Pro certification preferred
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