Note: The job is a remote job and is open to candidates in USA. Edgewise Therapeutics is a biotechnology company developing muscle-targeted therapeutics for serious cardiovascular and cardiometabolic conditions. The Systems Administrator III provides advanced technical support, administers cloud-based applications, supports user onboarding and offboarding, and maintains IT operations across business, laboratory, and hybrid work environments.
Responsibilities
- Provide consistent assistance and support for tier I and II level IT technicians in resolving technical issues
- Ensure comprehensive documentation of technical issue resolutions and updates for support tickets
- Administer various cloud-based systems, overseeing user activity monitoring, policy creation, and troubleshooting
- Utilize advanced content search skills for data discovery and retrieval, supporting legal inquiries across multiple platforms
- Work with internal IT support teams to build and update approved third-party software packages for user and lab systems
- Perform routine maintenance and troubleshooting on computers and IT systems
- Act as a point of contact for all computer and system-related concerns of Edgewise users
- Respond to customer inquiries promptly and accurately
- Administer and manage the following applications and processes as required by leadership: + - Microsoft 365 complete product suite including focus on Intune, Entra (including single sign on) and Defender. - Box – GXP and non GXP administration and management. - Zendesk ticketing system - Create and maintain workflows for automated ticket routing to support teams. - Adobe - Maintain and manage user accounts and product licenses. - Docusign CFR Part 11 and regular - Manages user accounts and access. - Zoom – Administration and management - Coupa – Administration and management. SOX experience preferred - Netsuite - Administration and management. SOX experience preferred - Veeva Basics – Administration - SmartSheet - Administration and management
- Conducts IT orientation and onboarding for all new hires
- Support for IT Offboarding process for all departing employees, contractors, and service providers
- Works closely with HR and InfoSec to ensure all user access is disabled and data retention procedures are completed accordingly
- Support for on premise networking, Audiovisual and wireless solutions
- Experience of ELN, Visualization tools, Systems Validation preferred
Skills
- Bachelor's degree in computer science or equivalent IT certifications with 5+ years of previous Service Desk experience for a mid-size company
- Excellent technical knowledge of desktop and software, including all Windows 11 Enterprise, Microsoft Office 365, and Lenovo hardware
- Relevant work experience including but not limited to hands-on hardware troubleshooting experience; applications support including knowledge of IT support systems
- Strong customer service skills, including ability to listen, interpret, and explain IT related concepts in non-technical terms
- Experience in hybrid/remote cloud-based Lifesciences organizations required - Comfortable working in a lab environment
- Independent thinker, proactive in improving IT systems
- Strong team orientation with ability to work outside of assigned duties
- Ability to prioritize and manage several milestones and projects efficiently
- Travel may be required (not expected more than 10%)
- Subject to extended periods of sitting and standing, vision to monitor, and moderate noise level
- Certifications in any of the above applications preferred
- Multiple computer-related qualifications and certifications will be viewed favorably
- Experience of ELN, Visualization tools, Systems Validation preferred
Benefits
- Health benefits
- A discretionary bonus plan
- Stock option grants
- A stock purchase plan
- A 401(k) with match
- Paid time off
Company Overview