Note: The job is a remote job and is open to candidates in USA. Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes. The Systems Administrator supports the day-to-day operation of Accuity’s enterprise IT environment, including employee technology support, identity and access administration, endpoint management, systems maintenance, service provider coordination, and security compliance for a fully remote workforce.
Responsibilities
- Serve as the primary internal point of contact for employee technology support, including intake, triage, prioritization, and resolution or escalation
- Resolve common issues such as password resets, multifactor authentication enrollment and recovery, account lockouts, mailbox and file access, connectivity, and software installation
- Meet defined response and resolution expectations, and keep employees informed of status through to closure
- Document issues, actions taken, and resolutions in the ticketing system so history is complete, searchable, and reportable
- Identify recurring issues and recommend permanent fixes, automation, or documentation rather than repeating manual remediation
- Build and maintain self-service guidance and end user documentation for common tasks
- Administer user accounts, groups, and licenses in Microsoft Entra ID and Microsoft 365, including creation, modification, and disablement
- Execute employee onboarding and offboarding, including timely provisioning of accounts, licenses, groups, and equipment, and complete, verified deprovisioning on departure
- Process access requests against approved role-based entitlements and least privilege, escalating anything outside standard entitlement to the Manager, IT Operations
- Support multifactor authentication, conditional access, and password policy administration
- Maintain accurate access records and produce evidence for periodic access reviews and audits
- Administer endpoints through Microsoft Intune, including enrollment, configuration baselines, compliance policy, patch deployment, and remote remediation
- Manage the device lifecycle, including procurement support, configuration, shipment to remote employees, return, secure wipe, and disposal
- Maintain accurate IT asset and software license inventory, including assignment, status, and periodic reconciliation
- Ensure operating system, security agent, and application updates are applied on schedule and verified as applied
- Support secure remote access and virtual desktop configuration for employees working in client environments
- Perform routine administration and monitoring of Microsoft 365 services, Azure tenant services, file and collaboration platforms, and related enterprise systems
- Execute scheduled maintenance, backups, restores, and recovery testing according to documented procedures
- Monitor system health and alerts, respond within defined thresholds, and escalate promptly when an issue exceeds the scope of the role
- Support telephony, conferencing, and collaboration tooling used across the organization
- Follow change management procedures for production systems, including documentation, approval, and rollback planning
- Participate in scheduled maintenance windows and an after-hours or on-call rotation as required to maintain service availability
- Serve as the day-to-day internal coordinator with Accuity’s managed service provider, triaging what is handled internally versus routed to the provider
- Track provider tickets through to resolution, verify the quality of work delivered, and escalate delays or repeat issues to the Manager, IT Operations
- Support vendor coordination for hardware, software, licensing, warranty, and support cases
- Maintain accurate records of vendor interactions, entitlements, and open issues
- Operate within Accuity’s security controls at all times, including least privilege, endpoint protection, application control, data loss prevention, and monitoring tooling
- Support HIPAA and HITRUST control operation by executing assigned procedures consistently and producing accurate, timely evidence of the work performed
- Report suspected security incidents, phishing, and policy violations immediately per established procedure, and assist with containment and documentation
- Support security awareness activities, including phishing simulation follow-up and workforce training administration
- Handle protected health information and other sensitive data strictly in accordance with policy
- Create and maintain runbooks, standard operating procedures, and configuration documentation for the systems and processes supported
- Keep documentation current as environments, tools, and procedures change
- Recommend and implement improvements to support processes, tooling, and automation that reduce manual effort
- Track and report service metrics reflecting responsiveness, resolution quality, and employee satisfaction
- Perform additional responsibilities as needed to support enterprise IT, technology, and organizational goals
Skills
- Equivalent professional experience, technical training, or a combination of education and relevant experience may be considered
- 3+ years of hands-on systems administration, IT support, or service desk experience in a business environment
- Demonstrated experience administering Microsoft 365 and Microsoft Entra ID, including account, group, and license administration
- Experience with endpoint management, preferably Microsoft Intune, including enrollment, configuration policy, and patching
- Experience supporting a fully remote or geographically distributed workforce
- Experience working alongside a managed service provider or outsourced support partner
- The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations
- Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing
- Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations
- Physical effort and exposure to physical risk are limited to that of an office role / environment
- Associate or bachelor's degree in information systems, computer science, or a related technical field preferred
- Relevant certifications in Microsoft 365, Azure, endpoint administration, or identity administration preferred
- Experience in a healthcare or other regulated environment handling protected health information preferred
- Familiarity with HIPAA, HITRUST, or comparable control frameworks preferred
Benefits
- Remote work in a fully remote organization
Company Overview
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