Note: The job is a remote job and is open to candidates in USA. General Dynamics Information Technology (GDIT) is a global technology and professional services company supporting government, defense, and intelligence missions. The Systems Administrator will operate and maintain the US BICES-X systems environment, providing desktop, systems, network, virtualization, cybersecurity compliance, hardware, and end-user support in a fast-paced, internationally dispersed team.
Responsibilities
- Deliver desktop support and troubleshoot issues for Windows-based desktops and Virtual Desktop Infrastructure (VDI) environments
- Maintain and optimize computer system workflows to ensure continuous, smooth operations
- Configure and ensure the reliable operation of operating systems, thin clients, and various hardware (printers, VoIPs, DVTCs)
- Image workstations and laptops using manual or automated deployment methods. Maintain and update workstations with current drivers, firmware, and software updates
- Promptly resolve system/network issues and provide routing tech support for customers. Physically inspect and test fiber infrastructure in telecommunications closets as needed to resolve connectivity issues
- Basic understanding and knowledge of printer hardware (HP, Lexmark), KVMs, and various peripherals
- Monitor support tickets and ensure timely resolution (experience with ServiceNow a plus)
- Solid understanding of system server administration concepts to include DHCP, DNS, Active Directory, NTFS permissions, BitLocker, Print and File services)
- Conduct hardware and software audits to ensure compliance with established security, policy, and configuration guidelines
- Work with the Cybersecurity team with resolving security violations and assist in ensuring all systems and users remain compliant with organizational standards
- Work with STIG Viewer to maintain information system compliance with DISA security policies and procedures (IAVAs, etc.)
- Collaborate with the logistics team to accurately account for hardware asset inventory
- Maintains current knowledge of rapidly changing technology, always on the lookout for new technologies, and works with management to evolve current processes
- Interacts with users and evaluates vendor products
- Provides advice, training, and technical guidance to end-users to enhance productivity
- Provides guidance and work leadership to less-experienced staff members
- Apply analytical skills to research and perform root cause analysis, moving from reactive fixes to proactive solutions
- Provide excellent communication and interpersonal skills when interacting with management and high-ranking customers via phone and email
- Ability to work independently with minimal supervision while also thriving in a team-oriented, collaborative environment
- Ability to multi-task and work efficiently in a fast-paced environment without sacrificing quality
- Participate in special projects as assigned
Skills
- Scripting, VMware Technologies, VMware vCenter
- 3 + years of related experience
- US Citizenship Required:
- Yes
- * Must achieve and maintain the Technical Expert Status Accreditation (TESA) as defined in the Status of Forces Agreement (SOFA) between the United States and the Federal Republic of Germany
- In order to qualify for TESA, the candidate must have one of the following: Bachelor's degree plus 3 years of specialized experience, OR; an Associate's degree plus 7 years of specialized experience, OR; A major certification plus 7 years of specialized experience, OR; 11 years of specialized experience
- * 3+ years of systems administration experience required
- * Must possess and maintain a Top Secret/SCI Clearance
- * BA/BS degree or equivalent experience required
- * Must meet DoW 8570 requirements and be eligible for IAT level II (Security+ or equivalent) access upon hire for positions with elevated privileges and must obtain ITIL V4 Foundation within six months of hire
- * Must be able to occasionally lift heavy items, e.g. HP printers, Dell servers, monitors, and etc
- * Additional specific certifications may be required
- * Experience supporting military and multinational customers preferred
- * Experience with direct customer support for both internal and external customers
- * Experience with implementing and maintaining systems documentation
- * Experience with batch scripting, Powershell, MECM, Active Directory, DHCP, File/Print Server, RDP, and related Microsoft technologies a plus
- * Experience with VMWare, Hyper-V, Horizon View, or other virtualization technologies a plus
- * Knowledge of basic TCP/IP and Microsoft Networking concepts
- * Familiarity with event viewer and log analysis tools like Splunk, Elastic
- * Familiarity with network monitoring tools like SolarWinds
Benefits
- International assignments may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.
- Medical plan options, some with Health Savings Accounts, for US-based employees
- Dental plan options for US-based employees
- Vision plan for US-based employees
- 401(k) plan offering the ability to contribute both pre- and post-tax dollars up to the IRS annual limits and receive a company match, for US-based employees
- Full flex work weeks where possible
- Paid vacation, sick, and personal time
- Paid holidays
- Paid parental leave
- Paid military leave
- Paid bereavement leave
- Paid jury duty leave
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
Company Overview