Note: The job is a remote job and is open to candidates in USA. Exigo Technology Services is seeking a Systems Administrator to join its managed services team and support large and small client infrastructure, both on-premise and in the cloud. The role involves managing network infrastructure, Microsoft platforms, and server environments while providing troubleshooting and support for customer infrastructure.
Responsibilities
- Configure, support, troubleshoot, and maintain servers across customer environments
- Manage servers including email, print, backup, and other application or infrastructure servers and their associated operating systems and software
- Support Windows Server 2016 or higher, Active Directory, domain infrastructure, identity management, server setup, maintenance, and administration
- Perform remote support and occasional onsite support for customer infrastructure and escalation needs
- Support cloud and on-premise infrastructure environments in accordance with documented standards and customer requirements
- Configure, troubleshoot, and support routers, firewalls, VPN, IPsec, certificates, and related security services
- Support LAN / WAN design, topology, implementation, connectivity, and troubleshooting across customer environments
- Conduct research into networking issues, products, vendor documentation, and technical resolutions as required
- Assist with firewall, network access, remote access, and general network administration issues
- Maintain working knowledge of cloud, on-premise, and hybrid infrastructure security considerations
- Maintain a general working knowledge of Microsoft Azure, Amazon Web Services, and other cloud infrastructure platforms as applicable
- Support cloud and on-premise infrastructure components, including compute, storage, backup, identity, and administrative services
- Support SAN, NAS, and other storage devices used in customer environments
- Assist with backup server support, backup software support, backup monitoring, and related troubleshooting
- Recommend appropriate hardware, software, storage, and cloud solutions based on customer requirements and Exigo standards
- Enter time and expense information into the customer management system on a timely basis
- Close tickets and assigned tasks with clear resolution information, supporting notes, and customer communication details
- Document troubleshooting steps, technical findings, configuration changes, and customer environment updates accurately
- Research technical issues and resolutions online and communicate findings clearly to customers and internal teams
- Follow Exigo service delivery, documentation, change control, escalation, security, and time entry procedures
- Perform presales hardware and software recommendations based on customer needs, technical requirements, and Exigo best practices
- Assist in defining technology best practices for Exigo and its customers
- Keep technical processes under regular review and report recommended changes to service leadership
- Help make recommendations on customer hardware/software requirements and reasonable installation or support timeframes
- Identify opportunities to standardize, improve, automate, or better document customer infrastructure support processes
- Mentor desktop support and field technicians by sharing technical knowledge, troubleshooting guidance, and best practices
- Work collaboratively with managed services team members supporting the customer, including lead consultants and desktop support team members
- Provide technical guidance to internal teams when infrastructure issues require administrator-level expertise
- Coordinate with outside vendors, software providers, hardware manufacturers, telecom providers, and security providers as needed
- Maintain strong written and oral communication with customers, internal teams, and vendors
- Responsible for supporting and maintaining customer infrastructure and making sound technical recommendations within approved standards and procedures
- Helps evaluate customer-specific hardware, software, cloud, network, security, storage, and infrastructure requirements
- Recommends installation and support timeframes based on customer needs, technical complexity, and resource availability
- Keeps technical processes under regular review and reports recommended changes to management, service leadership, or lead consultants as appropriate
- Determines when issues should be resolved directly, escalated internally, referred to a vendor, or coordinated with customer IT contacts
Skills
- College degree or equivalent professional experience; five or more years of experience may be considered in lieu of a degree
- Two to five years of experience in network/server support services; relevant certifications are a plus
- Current and competent understanding of Windows Server 2016 or higher, Active Directory, domain infrastructure, identity management, and server administration
- Hands-on hardware troubleshooting experience
- Knowledge of LAN / WAN design, topology, implementation, and troubleshooting
- Proficiency with cloud and on-premise infrastructure concepts, including general knowledge of Azure and/or AWS
- Proficiency with SAN, NAS, and other storage devices
- Experience with VPN, IPsec, certificates, firewall administration, and other security services
- Strong written and oral communication skills
- Strong interpersonal skills, customer service orientation, and ability to work in a team-oriented, collaborative environment
- Highly self-motivated and directed with keen attention to detail
- Ability to effectively prioritize and execute tasks in a managed services environment
- Microsoft, networking, cloud, security, Fortinet, Cisco, CompTIA, or vendor-specific certifications preferred but not required
- Experience in a Managed Services Provider environment supporting multiple customer networks and infrastructure platforms
- Experience performing technical recommendations for hardware, software, cloud, backup, storage, and infrastructure projects
- Experience mentoring desktop support, field technicians, or service desk personnel
- Experience with customer management systems, ticketing systems, documentation standards, and formal service delivery procedures
Benefits
- Fully remote
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