Note: The job is a remote job and is open to candidates in USA. Endsight is hiring a System Engineer, Platform Operations to lead the HaloPSA implementation through go-live and own the platform as it grows. The role focuses on platform administration, process improvement, automation, reporting, and training the team to use HaloPSA consistently and efficiently.
Responsibilities
- Serving as the subject matter expert for HaloPSA, guiding the team through complex platform administration and strategic improvements
- Leading the HaloPSA implementation from migration through go-live, working closely with leadership to ensure a smooth transition from ConnectWise
- Designing dashboards, reporting, and operational metrics that improve visibility, compliance, and business value
- Developing standard work and documentation that reduces tribal knowledge and enables the entire NOC team to support HaloPSA consistently
- Identifying and implementing automation and process improvements across HaloPSA and integrated platforms to reduce operational friction
- Taking escalations and solving complex platform-related issues that span multiple teams
- Collaborating with Development, Automation, and all value streams to continuously improve platform workflows and organizational efficiency
Skills
- 5+ years of experience in systems engineering, platform administration, or infrastructure operations in an MSP or technical services environment
- Hands-on experience administering a PSA or ticketing platform (ConnectWise, HaloPSA, Autotask, or similar), including workflows, automation rules, and reporting
- Azure and Microsoft 365 administration experience, including enterprise applications, identity integrations, and partner delegated access
- Strong PowerShell or similar scripting experience, used routinely to automate platform operations and reporting
- Working knowledge of SQL for reporting and operational analytics
- Demonstrated ability to develop operational standards, processes, and documentation
- Strong troubleshooting and systems engineering skills with a process-oriented mindset
- Hands-on HaloPSA administration and configuration
- API and integration experience connecting RMM, documentation, accounting, and email tool
- Asset and configuration management experience (CMDB, asset lifecycle)
- HaloPSA certification or ITIL certification
- Experience leading platform migrations or go-live implementations
- Background reducing organizational dependency on tribal knowledge through repeatable processes and training programs
Benefits
- Company pays 100% of the base medical plan for the employee and family
- Dental & Vision
- 401(k) with employer matching
- Accrued Paid Time Off
- 9 Paid Holidays
- Career Development support and programs
- US remote option
Company Overview