Note: The job is a remote job and is open to candidates in USA. First Choice Health is hiring a Systems Administrator I to keep its servers, cloud services, and business applications secure, reliable, and performing well. The role administers AWS, Windows and Linux systems, and SaaS and COTS applications; resolves escalated technical issues; and supports maintenance, security, backup, and recovery operations.
Responsibilities
- Administer and maintain the organization's AWS environment, including compute, storage, networking, identity and access management, cost monitoring and security configuration
- Administer Windows Server and Linux systems, including Active Directory (user accounts and groups), DNS, Group Policy and IIS web servers
- Support cloud virtual desktop and contact center environments, and remote desktop services
- Manage SaaS and COTS applications: configuration, user access, upgrades, and working with vendors to resolve issues
- Perform light SQL Server administration: backups and restores, permissions, monitoring and routine maintenance
- Apply operating system and application patches using remote monitoring and management (RMM) tools, and confirm systems are healthy afterward
- Monitor system health, performance and capacity using monitoring and logging platforms; respond to alerts and investigate incidents
- Resolve escalated (Tier 2/3) server, desktop and application issues from the helpdesk, and document fixes so first-line staff can handle them in future
- Run and regularly test backups and restores using enterprise backup and recovery tools, and support disaster recovery and failover procedures
- Support security operations: respond to endpoint detection and response (EDR) alerts, remediate vulnerabilities, apply least-privilege access and protect PHI in line with HIPAA
- Help manage public website services, including DNS, TLS certificates, CDN, web application firewall and load-balancing services
- Support network infrastructure (firewalls, switches, VPN) alongside senior staff
- Plan, document and carry out changes through the change management process, in approved change windows and with rollback plans
- Automate routine tasks using Python and PowerShell
- Track incidents, requests and changes in the ITSM/ticketing platform, and keep documentation and runbooks current
- Participate in scheduled after-hours maintenance windows and a rotating on-call schedule
Skills
- Associate or Bachelor's degree in Computer Science, Information Technology, System Administration or a closely related field, or equivalent experience
- 2-4 years of systems administration experience
- CompTIA Security+ or equivalent security certification
- Hands-on experience with Windows Server, Active Directory, DNS and Group Policy
- 2+ years of hands-on AWS administration experience
- Scripting experience with Python and/or PowerShell
- Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN, firewalls and TLS certificates
- Experience with patching, endpoint security and backup in a business environment
- Clear written and verbal communication, including explaining technical issues to non-technical staff
- Network+, Microsoft, AWS or Linux certifications
- Experience in healthcare or another regulated environment (HIPAA)
- Linux administration experience
- Basic SQL Server administration
- IIS web server administration and experience with CDN or web application firewall services
- Familiarity with IT service management practices (incident, change and problem management)
Benefits
- Remote role
- Medical (HSA and PPO plans) and Vision coverage
- Dental plan
- Employer-provided Life Insurance
- Short- & Long-Term Disability coverage
- Health Savings Account (HSA) with company contributions
- Flexible Spending Account (FSA)
- 401(k) plan with an employer match
- Discretionary Profit Sharing
- Paid Time Off (PTO) accrued based on tenure
- Paid Holidays
- Community service hours
- Tuition Reimbursement for continuing education
- Employee Assistance Program (EAP) for confidential professional counseling
- Wellness program with rewards
Company Overview
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