To enhance internal technology support, the fully remote System Administrator will manage ticket intake and resolution, administer identity and endpoint systems, and provide customer hosting support while ensuring adherence to defined SLAs. Key responsibilities Serve as the first point of contact for technical issues, managing the ticket queue to meet response and resolution SLAs Diagnose and resolve hardware, software, network, and account access issues while coordinating incident command for disruptions Administer corporate collaboration systems and manage licenses, ensuring compliance with security policies Required qualifications 2+ years in IT support or system administration, with hands-on experience in Linux and Windows server environments Intermediate understanding of networking protocols, VPN, and security practices Experience with Azure Virtual Desktop administration and virtualization platforms Hands-on administration of Entra ID and on-prem Active Directory, including SSO and MFA Bachelor's degree in Information Technology, Software Development, or a related field