Note: The job is a remote job and is open to candidates in USA. Trinity Health is seeking a College Systems Administrator to support Mount Carmel College of Nursing. The role manages and maintains the College’s Student Information System, Learning Management System, website, and ERP-related software; provides system support and training; ensures reliability and security; troubleshoots issues; and implements upgrades and integrations.
Responsibilities
- Exhibits each of the Mount Carmel Service Excellence Behavior Standards holding self and others accountable and role modeling excellence for all to see. For example: demonstrates friendliness and courtesy, effective communication creates a professional environment and provides first class service
- Meets population specific and all other competencies according to department requirements
- Promotes a Culture of Safety by adhering to policy, procedures and plans that are in place to prevent workplace injury, violence or adverse outcome to associates and patients
- Relationship-based Care: Creates a caring and healing environment that keeps the patient and family at the center of care throughout their experience at Mount Carmel following the principles of our interdisciplinary care delivery system
- (For patient care providers) Provides nursing care, ensures an environment of patient safety, promotes evidence-based practice and quality initiatives and exhibits professionalism in nursing practice within the model of the ANCC Magnet Recognition Program®
- Be the subject matter expert on all campus Student Information Systems (SIS) IT
- Plan and execute software updates, patches, and new feature implementation, including testing changes to ensure functionality
- Oversee the operation and maintenance of the SIS, ensuring it runs efficiently and effectively
- Collaborate with colleagues to design efficient business processes which utilize campus systems
- Designs complex data queries based on identified inquiries/needs including extracting and validating requested data
- Train colleagues regarding campus systems as relevant to their roles
- Serve as back-up to the Instructional Designer for questions and problems regarding the Learning Management System (LMS)
- Implement new systems as needed, including writing integrations
- Work closely with Trinity Information Systems (TIS)
- Identify and resolve issues related to system performance, user access, and data integrity
- Respond to relevant helpline tickets and provide solutions
- Manage permissions, security protocols, and data governance to protect sensitive information
- Strictly adhere to all Family Educational Rights and Privacy Act (FERPA) requirements
- Maintain thorough documentation of system processes, user guides, and training materials
- Participates in College Assembly
- Serves on Colleges committees as assigned
- Responsible for compliance with Organizational Integrity through raising questions and promptly reporting actual or potential wrongdoing
- All other duties as assigned
Skills
- Education: Bachelor's degree in a related field is required
- In lieu of degree, 5-7 years direct experience in systems administration and information technology
- This is an onsite position at Mount Carmel College of Nursing
- Experience: 5-7 years relevant work experience, Ellucian Saas HIGHLY preferred
- Effective Communication Skills
- Possess well developed skills in providing systems administration, technical support, and training
- Ability to work collaboratively or independently, demonstrate initiative; capable of prioritizing and managing own workload and work with minimum supervision – demonstrating accountability
- Strong organizational skills
- Proficiency in SQL databases, SAAS software, information systems, and integrations, Ellucian Saas HIGHLY preferred
- Ellucian Saas HIGHLY preferred
- Preferred but not required: Product Implementation Experience
Company Overview
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