Note: The job is a remote job and is open to candidates in USA. Vimly Benefit Solutions is growing its infrastructure and operates a hybrid environment spanning on-premises virtualization, Microsoft 365, AWS, and modern identity and device management platforms. The System Administrator will own day-to-day infrastructure health, administer systems and security tools, automate maintenance, provide escalated technical support, and participate in on-call and scheduled patching activities.
Responsibilities
- Plan, implement, oversee, and maintain the server and storage infrastructure; ensure the integrity and reliable function of the organization's critical data and systems
- Administer the Hyper-V virtualization environment, including virtual networks, hypervisor hardware configuration and updates, Microsoft Remote Application, and VDI
- Maintain OS updates and hardware firmware across production and development back-end servers
- Perform Telecommunication platform maintenance, including queue configuration, DID assignment, and user provisioning and de-provisioning; administer the Mobile Device program
- Administer the Microsoft 365 tenant, including user lifecycle, licensing, and security configuration
- Administer AWS services, including EC2 instances and VPC networking,KB8, etc. in line with Vimly's security and cost standards
- Manage identity and access through Okta, including Okta Device Management
- Administer Intune and JAMF MDM for the Windows and Mac endpoint fleets
- Maintain the IT asset lifecycle and inventory in SnipeIT
- Administer backups with Veeam, ExaGrid, and Wasabi cloud storage targets, and validate recoverability through regular restore testing
- Maintain and tune Zabbix monitoring; respond to alerts and act before small issues become outages
- Build and maintain Ansible playbooks to automate configuration management and routine maintenance
- Configure, monitor, and maintain patch management systems to ensure network and systems integrity, including patching of production and development servers once a month on a Sunday
- Maintain the security of Vimly's information systems through implementation of virus prevention/detection/cleaning and security procedures; monitor event logs and alerts; provide input on changes to policies and procedures in these areas
- Administer SFTP services supporting secure carrier and partner data exchange; handle protected health information in accordance with HIPAA and Vimly security policies
- Provide second-level technical support and troubleshooting to employees and workgroups for hardware and software; serve as an escalation point for the Help Desk
- Provide consultation and training on technology use and computer applications to Vimly's employees and departments
- Provide documentation, project tracking, and management reporting; evaluate, recommend, and implement changes to current and future system requirements to meet the organization's needs
- Adhere to Vimly's core values, code of conduct, and all policies, procedures, and protocols
- Demonstrate and maintain a high degree of professionalism, and support Vimly's customer service standards
Skills
- BA/BS degree in computer engineering or related field. Equivalent work experience in information technology, minimum of three (3) years, accepted in place of Bachelors
- 3+ years of hands-on system administration experience with the technologies mentioned throughout the above job description, including Windows Server, Hyper-V, Microsoft 365, and enterprise backup, monitoring, and MDM platforms
- Working knowledge of AWS services, including EC2 and VPCs
- Proven track record working independently with little day-to-day direction, including prioritizing competing requests and driving issues to resolution
- Experience with planning and implementation of complex projects which should demonstrate creativity, sound judgment, and a command of the field's concepts, practices, and procedures
- Working knowledge of security and compliance practices
- Able to participate in the weekly IT on-call rotation and perform monthly system patching on a Sunday
- Experience with Terraform or other infrastructure-as-code tools a plus
- Familiarity with HIPAA strongly preferred
- Relevant certifications (e.g., Microsoft, CompTIA Security+, Okta) a plus
Benefits
- Eligible for quarterly bonus earnings, up to 5% of annual salary.
- Medical, Dental and Vision Coverage
- 401(k) Retirement Plan
- 20 PTO days accrued within the first year (includes sick time)
- 12 holidays per year, Diversity Time Off and Paid Volunteer Time Off
- Life and AD&D Insurance
- Long-term and Short-term Disability Insurance
- Voluntary Life Insurance
- Voluntary Long-Term Care (LTC) insurance
- Voluntary Pet Insurance
- Voluntary Legal Plan
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- AFLAC Voluntary Benefits
- MetLife Voluntary Benefits
- Employee Assistance Program
Company Overview
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