Note: The job is a remote job and is open to candidates in USA. Nscale is a GPU cloud company providing high-performance, cost-effective infrastructure for AI startups and enterprise customers. The Senior Vice President of Global Data Center Operations will lead and scale the company's global data center portfolio, overseeing facility operations, critical infrastructure, capacity, safety, sustainability, vendors, and a distributed facilities team. The role also partners cross-functionally to ensure infrastructure readiness, operational excellence, and efficient deployment of AI compute environments.
Responsibilities
- Global Facility Operations: Direct and oversee the 24/7 physical operation of Nscale's global data center sites, ensuring exceptional uptime and continuous availability of all critical power and cooling systems
- Operational Excellence: Develop, implement, and govern standardized operating procedures (SOPs), Methods of Procedure (MOPs), and Emergency Operating Procedures (EOPs) for all facility equipment across the global portfolio
- Incident & SLA Management: Serve as the ultimate point of escalation for critical facility, environmental, or grounds incidents. Drive root cause analysis (RCA) for power/cooling events and implement preventative measures to ensure stringent facility Service Level Agreements (SLAs) are met
- Site & Capacity Management: Manage space, power, and cooling capacity planning at the facility level. Oversee all building operations, environmental controls, and general grounds maintenance
- Sustainability & Efficiency: Champion initiatives to optimize Power Usage Effectiveness (PUE) and Water Usage Effectiveness (WUE), driving facility upgrades that align with Nscale's environmental responsibility and sustainability goals
- Strategic Leadership & Team Building: Recruit, mentor, and lead a high-performing, globally distributed team of data center facility managers, critical environment engineers, and site technicians. Foster a rigorous culture of safety, compliance, and continuous improvement
- Vendor & Partner Management: Manage relationships with colocation providers, utility companies, MEP contractors, and site maintenance partners to ensure strict adherence to Nscale's physical operational standards and cost-efficiency targets
- Strategic Operations & Governance: Define and execute the overall Nscale Ops global strategy, ensuring a successful balance between rigorous global standardization and the requirement for effective regional execution
- Cross-Functional Partnership: Partner closely with the AI Infra Ops team to ensure seamless operational integration, infrastructure readiness, and coordinated deployment workflows
- Design Influence: Collaborate with other DCI leadership to provide a strong operational viewpoint, actively informing design decisions to enhance facility efficiency, reliability, and maintainability
- Portfolio Management: Lead the operational strategy across a diverse global portfolio, adapting models to accommodate the specific requirements of mega campuses, colocation providers, and leased smaller sites
- OpEx Optimization: Drive a culture of continuous physical plant optimization, identifying opportunities to reduce facility operating costs without compromising redundancy, safety, or cooling capacity
Skills
- • 15+ years of progressive leadership experience in data center facility operations, critical environments, or physical plant management, with a minimum of 5 years at an executive or senior leadership level
- • Proven track record of managing and scaling the physical operations (real estate, facilities, utilities) of a globally distributed portfolio of data centers
- • Deep technical understanding of critical mechanical and electrical infrastructure, including UPS, HVAC, chillers, backup generators, fire suppression, and high-density cooling solutions (air and liquid) required for AI workloads
- • Demonstrated ability to build, inspire, and lead large, geographically dispersed facility operations and critical environment teams
- • Strong financial and strategic planning skills, with experience managing significant OpEx and CapEx budgets related to real estate, utilities, and facility maintenance
- • Exceptional strategic thinking and ability to translate business objectives into executable plans
- • Strong executive presence and ability to influence senior stakeholders, including C-suite
- • Proven ability to build, mentor, and scale high-performing teams in complex environments
- • Excellent communication skills — able to articulate complex technical and operational concepts to diverse audiences
- • Strong problem-solving and decision-making capabilities in ambiguous, high-stakes situations
- • Collaborative mindset with the ability to partner effectively across functions and geographies
- • Comfort operating in a fast-paced, high-growth startup environment where priorities evolve quickly
- • Experience with sustainability initiatives, green data center design, or environmental responsibility programs
- • Knowledge of real estate, construction, or facilities management in the context of data center development
- • Experience with Palantir Foundry or other data platforms for operational analytics and decision-making
Benefits
- Equity
- Reviews every 12 months
- A dynamic progression plan tailored to your ambitions
- Flexible workplace with autonomy to shape your day around life's moments
- Bonus, equity, and/or commission programs may be available
- Medical benefits
- Dental benefits
- Vision benefits
- Flexible paid time off
- Parental leave
- Retirement plan participation
Company Overview