About the position
Hendall is hiring flexible part-time Survey Research Interviewers! We are looking for staff to help conduct structured calls and complete short surveys, entering participant responses into a computer assisted telephone interviewing (CATI) system. Calls are made in English only. Paid training is provided.
Responsibilities
• Conduct outbound calls structured protocol.
• Accurately capture details of each call made into a CATI system.
• Able to be on the phone for a full shift and be comfortable in making a high volume of calls with specific time constraints
• Complete all training activities
• Follow written communication scripts
• Maintain standards for quality and production
• Be receptive and quick to implement constructive feedback
Requirements
• Candidates must have a bachelor's degree or at least 4 years' work experience to be considered
• Demonstrated verbal, written and interpersonal communication skills
• Demonstrated active listening skills and the ability to navigate the survey system while accurately entering data
• Clear and professional telephone speaking voice and ability to read accurately from a script
• Computer literacy skills including keyboard skills, ability to enter data accurately, and basic troubleshooting for using and accessing computer systems
• Fluent in reading and writing in English
• Ability to work set schedule to meet project objectives which includes a minimum of 20 hours during the calling effort
• Hours available are Monday through Friday 12pm to 8pm Eastern.
• A set daily schedule of the same work schedule is preferred.
• Ability to read scripted questions and responses verbatim
Nice-to-haves
• Prior experience as a survey research interviewer strongly preferred
• Previous experience collecting and recording data over the phone or in person is preferred
• Experience working with MS Office products, such as MS Teams, Word, and Excel
Benefits
• Paid training is provided.
• For a complete listing of benefits, please visit our careers page at www.hendall.com/careers