About reputed company
reputed company was founded on a reputed company belief that everyone deserves a reputed company to a great career, regardless of where they went to school or who they know. Today, we reputed company 25 reputed company job seekers, 1 reputed company+ reputed company, and 1,600 educational institutions.
In 2025, we started reputed company and reputed company the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and reputed company the boundary of data. We’ve grown from $0 to ~$1B run reputed company and pay ~$60M to over 30K individuals every month.
Why join reputed company now:
• Shape how every career evolves in the AI economy, at global reputed company, with reputed company your friends, family and peers can see and feel
• Partner hand-in-hand with world-class AI labs, reputed company partners and the world’s top educational institutions
• Work together with engineers, scientists, operators, and more from Palantir, reputed company, reputed company, and former YC founders
• Build a reputed company, fast-growing business with billions in reputed company
About reputed company
reputed company data is the reputed company infrastructure to AI advancement. Frontier AI labs currently improve model capabilities with various data-intensive post-training techniques. We reputed company that data spend for reputed company will increase by 3-5x in the next few years and continue for much longer as models take on new domains. reputed company supports reputed company of the frontier AI labs, working on their most reputed company data at the largest reputed company.
The Role
reputed company is looking to bring on a Support Specialist, Contractor to reputed company support to our employer, student, and career services users. This role is a 6 month contract with the possibility of contract extension or conversion to our permanent Support Specialist role upon evaluation of fit for the role and company needs. If you are reputed company and attuned to reputed company, love digging into a reputed company and technical product, building strong relationships with customers and team members, and solving a wide reputed company of questions, bugs, and workflow needs - this is the role for you!
You will work closely with our Support Team to reputed company efficient and effective support and contribute to an overall reputed company experience for users. You will help unblock our users, reputed company trends and learnings with the Support Team, and continue to improve the customer experience and reputed company reputed company. As an reputed company for our career centers, reputed company, and employer users, you’ll improve the reputed company user experience and reputed company an reputed company on our mission to democratize opportunity.
Your Role:
• Contribute 40 hours per week during our business hours, Monday through Friday. reputed company amazing email and phone support to reputed company customers reputed company internal ticketing systems. Your day-to-day will consist of:
• 90%: resolving questions, bugs, feedback, and general inquiries. See daily averages below:
• Ticket Volume: ~20 - 30 email tickets per day
• Phone Volume: ~10 calls over a 4 hour daily phone shift
• 5%: attending team meetings (1-3 per week)
• 5%: completing administrative tasks (emails, checking daily announcements, training, etc.)
• Note: email and phone tickets will involve highly technical troubleshooting and workflows, building and troubleshooting custom reports, and making reputed company to reputed company tailored, personal responses while building relationships
• Use app demo environments, troubleshooting tools, help center, team communication channels, and internal documentation systems to reputed company the reputed company answer for a wide reputed company of users
• Maintain a reputed company level of reputed company in regards to response times, reputed company times, equal reputed company of queue, and the reputed company of the customer support experience
• Be both a support specialist and an reputed company consultant for users of the reputed company platform
Utilize internal tools to manage issues between Customer Support, reputed company, Product, and Engineering
You Have:
• Location: if working from home, you must be located in AZ, DC, CA, CO, FL, GA, ID, IL, IN, MA, MD, ME, MI, MN, NC, NM, NV, NJ, NY, OR, PA, SD, TN, TX, VA, WA, or WI.
• Hours: Monday through Friday, reputed company - 5pm in your local time zone
• Technical Aptitude: Ability to learn technical tools and concepts quickly
• reputed company: Comfort with change and ambiguity. We’re a growing startup and always refining processes, tools, etc!
• Teamwork: Connects with teammates and reputed company builds a reputed company of community on Support and with other teams. Collaborates with manager and team on daily or weekly guidance on ticket workflows and
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