Note: The job is a remote job and is open to candidates in USA. OneImaging is a radiology services company providing accessible, lower-cost medical imaging through a broad provider network. The IT Support Operations Specialist will serve as the first point of contact for employee technology issues, handling Tier 1 triage and resolution while helping establish reliable, well-documented internal IT support operations.
Responsibilities
- Serve as the first point of contact for employee technology requests submitted via Slack (Linear Asks), email, and chat, ensuring every ticket is acknowledged promptly and professionally
- Triage, prioritize, and dispatch incoming tickets in Linear, resolving Tier 1 issues directly and escalating complex issues with clear, complete documentation
- Troubleshoot common end-user issues: account access, password resets, hardware, printers, mobile device access, email flow, and core business applications
- Administer user accounts and access within Google Workspace, including onboarding/offboarding, group membership, and device enrollment support
- Support mobile device access and endpoint management, including Context-Aware Access and device enrollment troubleshooting
- Document resolutions, build and maintain knowledge base articles, and contribute to standardizing repeatable support processes
- Track ticket status through resolution and maintain accurate, timely records to support monthly reporting
- Assist with hardware provisioning, imaging, deployment, and inventory tracking
- Maintain a professional, patient, and service-oriented approach with employees of all technical skill levels
Skills
- 1+ years of experience in an IT helpdesk, service desk, or technical support role
- Foundational knowledge of computer systems, operating systems (Windows and macOS), and basic networking concepts
- Experience with a ticketing system (Linear, Jira, ServiceNow, or similar)
- Familiarity with Google Workspace or Microsoft 365 administration
- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users
- Excellent organization, prioritization, and time-management skills
- High school diploma or GED required
- Associate's degree in IT or related field preferred
- CompTIA A+, ITIL Foundations, or equivalent certification
- Experience supporting a healthcare or other regulated environment, including awareness of HIPAA and PHI handling
- Experience with Google Endpoint Management, Context-Aware Access, or mobile device management (MDM)
- Familiarity with Slack administration and helpdesk automation tooling
- Experience building documentation and knowledge base content in a growing IT function
Company Overview
Company H1B Sponsorship