Note: The job is a remote job and is open to candidates in USA. Claritev is seeking a Support Analyst to provide day-to-day configuration, troubleshooting, and ticket-resolution support for General Laboratory workflows within Oracle Health (Cerner Millennium). The role supports lab dictionaries, specimen and result workflows, instrument connectivity through LMDI, testing, documentation, compliance reviews, and coordination with laboratory and technical teams.
Responsibilities
- Perform routine configuration and maintenance for General Lab workflows, including result components, order catalogs, and reference range dictionaries, following established build standards
- Log, triage, and resolve tickets related to specimen tracking, result entry, and order workflows within assigned SLAs
- Support instrument connectivity and LMDI-related troubleshooting for General Lab analyzers — instrument mapping, result routing, interface error resolution — to the extent of individual proficiency, escalating complex interface issues to interface engineering as needed
- Support testing and validation of minor build changes, break/fix corrections, and approved enhancements to General Lab configuration
- Monitor lab dictionaries — procedure/order catalogs, result components, reference ranges — for accuracy, flagging discrepancies for correction
- Assist with instrument onboarding and connectivity validation activities for General Lab analyzers integrated through LMDI
- Coordinate with lab technologists and client IT staff to confirm ticket resolutions hold up in practice
- Escalate complex laboratory workflow or interface issues, along with the relevant background, to senior consultants or interface teams
- Coordinate with Core, Charge Services, and Interface support teams on issues that touch lab billing, results delivery, or downstream reporting
- Participate in release testing and regression checks for Oracle Health code updates affecting General Lab domains
- Keep support documentation, ticket notes, and knowledge base entries current, including instrument mapping references
- Take part in on-call or after-hours support rotations as needed, given how time-sensitive lab results can be
- Track assigned ticket volume and keep clients and internal stakeholders informed of status
- Support periodic compliance reviews relevant to lab operations, including CLIA, CAP, and HIPAA considerations, as directed
- Suggest improvements to General Lab support processes and documentation based on recurring ticket themes
Skills
- Associate's or Bachelor's degree in a related field (e.g., Medical Technology, Clinical Laboratory Science, Health Informatics), or equivalent related experience
- 2-4 years of experience supporting or configuring Oracle Health (Cerner Millennium) General Lab (chemistry, hematology, coagulation, or related core lab disciplines)
- Working familiarity with lab workflows, including specimen collection, order entry, and result verification
- Ability to follow established build standards and resolve routine lab configuration and ticket issues independently
- Comfort working in a ticketing/ITSM environment (e.g., ServiceNow) with defined SLAs
- Strong attention to detail and the ability to manage multiple concurrent tickets
- Clear written and verbal communication skills, with the ability to work well with lab technologists and technical teams
- Willingness to participate in on-call or after-hours support rotations given the time-sensitive nature of lab results
- Familiarity with CLIA, CAP, and HIPAA regulations as they relate to laboratory system configuration
- Comfortable using standard office software and equipment, including MS Office
- Hands-on experience with Laboratory Medical Device Interface (LMDI) — instrument mapping, result routing, interface troubleshooting — is highly preferred
Benefits
- Remote workplace arrangement
- Full-time employment
- Participation in on-call or after-hours support rotations as needed
Company Overview