Help Our Parents Corporation
NOW HIRING
Remote Support Agent — Tech Help, General help & Friendly Check-Ins for the elderly.
$20–$23/hour to start 20 hours/week 9 AM–5 PM EST 100% Remote, Company based in Northern Virginia.
About Help Our Parents (HOP)
HOP gives seniors an easy way to reach a real, friendly person for everyday support — technology questions, daily-life help, and scheduled wellness check-ins. We're built for adult children who want a simple, human support option for a parent when they can't be there right away. No confusing AI menus — just friendly support and convenient callbacks when needed.
HOP is non-medical and non-financial. We do not provide medical advice, diagnosis, treatment, emergency response, financial advice, or handle customers' money or accounts.
The Role
As a Remote Support Agent, you'll be the friendly, familiar voice on the other end of the line — helping with everyday questions, walking customers through tech problems step by step, and making scheduled check-in calls just to see how they're doing. It's the kind of patient, caring support you'd want for your own parent or grandparent.
What You'll Do
• Help customers troubleshoot smartphones, computers, smart TVs, and everyday apps by phone, video, or chat
• Provide general, everyday help beyond tech — answering day-to-day questions and pointing customers in the right direction
• Make friendly, scheduled wellness check-in calls (daily or weekly, per the customer's plan) just to check in and chat
• Handle family callback requests from adult children checking on a parent
• Walk through steps slowly, repeat and simplify as needed, and confirm understanding before moving on
• Recognize signs of tech-support scams or financial exploitation targeting seniors, and escalate per protocol
• Recognize when something is outside scope (medical, financial, or emergency) and follow HOP's non-medical, non-financial escalation process
• Document each interaction clearly and follow up when a fix takes more than one call
• Treat every customer with warmth, respect, and zero judgment — no question is a dumb question
What We're Looking For
• Hands-on comfort with smartphones (iOS & Android), computers (Windows & Mac), smart TVs/streaming apps, and common apps (email, video calling, social media)
• Genuine patience and warmth — backgrounds in caregiving, healthcare, teaching, or IT help desk support are all a great fit
• Calm, clear, jargon-free verbal communication
• Reliable internet connection and a quiet space to take calls
• Comfortable repeating instructions multiple times without frustration
• Willing to complete a background check as part of the hiring process
• Willing to sign a confidentiality agreement, given access to customers' personal information
Nice to Have
• Background in caregiving, social work, or IT support
Pay & Schedule
• $20.00–$23.00/hour, based on experience
• 20 hours/week, part-time
• Company hours are 9:00 AM–5:00 PM EST, Monday–Friday
• Exact hours TBD. (Currently shifts are Monday/Tuesday with first half of Wedensday or second half of Wednesday and work Thursday/Friday.
• 100% remote —
How to Apply
Email your resume to help@helpourparents.com with "Resume" in the subject line. Qualified candidates will be contacted for a brief phone screen. A background check and signed confidentiality agreement may be required before your start date. Location preference may be given to applicants who reside and perform all work in Virginia, Maryland, North Carolina, or Pennsylvania.
Pay: $20.00 - $23.00 per hour
Expected hours: 20.0 per week
Work Location: Remote