Note: The job is a remote job and is open to candidates in USA. TodayTix Group is a global e-commerce company for cultural experiences, connecting audiences with live entertainment through technology and data-driven ticketing solutions. The Supply Operations Senior Associate will manage a portfolio of live events, overseeing setup, inventory, pricing, amendments, offers, and access programs while resolving routine issues and escalating high-stakes matters. The role also involves process improvement, AI-enabled workflow optimization, partner communication, and informal mentoring of newer associates.
Responsibilities
- Own a book of events end to end for day-to-day complexity — setup, inventory, pricing, amendments, offers and access programs
- Solve routine problems yourself; escalate selectively when something is genuinely new or high-stakes
- Suggest process or automation improvements with reasoning. You're not expected to have unilateral authority to kill a process — that's the next level — but you should be the one noticing and building the case
- Use AI tools to reduce your own repeat work, and check output before it's used operationally
- Informally mentor newer Associates on your team — share what you know; you're not expected to own their onboarding
- Act as a known contact for partners on your book, and keep your immediate team and adjacent departments (Merchandising, Partnerships, CX) current on your slate's status
Skills
- Experience owning a defined slate of live-events or ticketing work, not just supporting one
- An example of solving a problem independently, and a separate example of escalating something that genuinely needed it — we're looking for the judgment to tell the two apart
- Real use of AI tools on your own work, with a specific example
- Clear, proactive communication with partners and internal teams
- Solid spreadsheet skills and comfort with operational data
- Flexibility for weekend/on-sale shifts per quarter
- Some experience mentoring or informally guiding less experienced colleagues
Benefits
- Hybrid work environment (blend of in-office and at-home days)
- Up to 4 weeks per year of flexible 'work from anywhere'
- Healthcare, vision, and dental plans, with generous contributions from the company
- Life and disability insurance
- Paid Parental Leave
- Generous 401(k) Matching
- Flexible Paid Time Off
- Free membership to One Medical Group & Employee Assistance Program
- Annual Professional Growth Budget
- Employee donation matching
- Employee Referral Program
- Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits
- 90-day onboarding journey, complete with clear goals and measurable milestones
- Twice-yearly performance reviews focused on impact and development
Company Overview